Pam Crosby

Experience

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  Insurance Company of North America

  Jan 1977 - Dec 1979

  Clerical

  Processed claims submitted by clients. Processed checks for workmans compensation claims.

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  Duke Power Company/Duke Energy

  Feb 1980 - Dec 1999

  Applications Analyst/Senior Programmer

  Teamed with others in a cross functional area of a large utility company to provide new technology and provide support to existing mainframe applications. •Supported the Report Management Distribution System. An IBM product which uses DB2 tables driven by ISPF panels. Report viewing is by CICS using VSAM datasets to store the actual reports.•Lead analyst during the rewrite of a telephone directory application. Application was taken from a mainframe platform and placed on a Sybase server using Visual Basic for processing of data. •Designed and/or developed various report overlays for multiple areas within the company. This included payroll checks, American Express expense forms, W2’s, 1099s, Time Sheets and various other reports. Overlay Generation Language (OGL) and Page Printer Formatting Aid/370 and a PC based application ELIXIR were used to create the overlays, page definitions and form definitions. Show less

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  Ahold Information Services

  Dec 1999 - Aug 2007

  Applications Development Manager

  Directed and maintained full responsibility for item and pricing maintenance for multi-million dollar food chain, overseeing up to 10 local and abroad direct reports ranging from developers to Senior Project Managers. Scope of accountabilities included training and scheduling employees, managing budgets, project management and ensuring data security and integrity. Built solid relationships with customers to understand their needs and insure their expectations were met or exceeded.Team Lead/Assistant Manager– Marketing & Merchandising Partnered with customers in operational and business development functions, assuming full leadership for entire team during manager’s absence. Maintained primary focus on servicing customers and addressing/ resolving issues to ensure 100% satisfaction. Show less

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  Tremont Solutions

  Sept 2008 - Nov 2018

  Senior Consultant - Next Gen Project - Ahold Account

  Took ownership of managing the ACES Application to ensure problems were handled and enhancements were made where needed.• Continually work with business one on one to find out what their needs are and work out a plan to make enhancements to make their jobs easier.• Worked with support team to come up with an alternative way to process DSD Cost and Deal transactions to minimize deadlocks in the system. Process was implemented with exceptional results.• Manage day to day problems reported by users insuring all problems are fixed to the customer’s satisfaction. Partnered with the Next Gen project team to build a data entry system that will feed the Oracle RMS Suite and also feed current legacy systems for a large Retail company.• Gathered and documented business requirements for the Product Item Management (PIM) application which is WEB base. • Per business requirements completed business and technical design of PIM screens. • Build and code PIM screens using HTML. • Gathered and documented technical requirements for integration and migration from PIM to current legacy systems. • Update and maintain a centralized ACCESS database with necessary information needed to supply information to other areas of the project.• Using HP Quality Center to coordinate, organize, and prioritize with the business customer and testers, the enhancements and defect documented from testing. • Produce reports from Quality Center to review with business, migration, integration, and PIM teams. • Work with and assist migration and integration teams with completing SIT test cases. Show less

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  Retail Business Services

  Nov 2018 - now

  Analyst V