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Stephen (Steve) Graham

Stephen (Steve) Graham

Customer Service Manager

Followers of Stephen (Steve) Graham1000 followers
location of Stephen (Steve) GrahamNew South Wales, Australia

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  • Timeline

  • About me

    Full time carer for my Father.

  • Education

    • Securities Institute of Australia

      1989 - 1992
      Diploma of Financial Planning Financial Planning and Services HIgh Distinction

      Advanced annuity theory, strategic modeling, risk management, estate planning, portfolio construction, analysis of investment options and products.

    • La Trobe University

      1981 - 1985
      Economics Economics incomplete

      Activities and Societies: Athletics, and the local pubs!! A strange combination. A basic partial degree in the early 80's that is now largely irrelevant! The frightening thing is that I still have my Uni texts, and occasionally refer to them, particularly the maths texts. As an aside, those that know me will not find this a surprise....

  • Experience

    • National Mutual - Investment Products

      Jan 1985 - Jan 1986
      Customer Service Manager

      Manage the customer service and investment maintenance function of a rapidly growing business unit. This was during a majorly turbulent period, caused by the October 1987 market 'correction'.

    • National Mutual

      Jan 1986 - Jan 1991
      Business Development Manager - Victoria

      Provided sales and marketing assistance to NMLA advisers. Conducted training workshops for the sales force, and client seminars.

    • MERCANTILE MUTUAL FINANCIAL SERVICES PTY LIMITED

      Feb 1991 - Jun 1992
      Contractor

      Client Service & Manager Direct Book Sales.

    • Tyndall Investment Management

      Jan 1992 - Jan 1993
      Contractor

      Provide assistance and advice to clients and advisers on the complete range of Investment options and Units trusts under management by Tyndall.Formally Clayton Robard Funds MGT.

    • Legal and General

      Jan 1993 - Jan 1995
      National Operations Manager, Banner Consultancy Services

      Assist in the management and growth of a national Financial Planning Practice. Grew the business from 15 advisers to 280 in 18 months. Provide high level technial assistance and training, oversee the compliance regime for the whole business, conduct site audits to verify operations in line with company and legal obligations. Provided a quaterly client-focused newsletter on topical issues for distribution by the planners

    • Commonwealth Funds Management

      Jan 1995 - Jan 1997
      State Sales Manager

      Provide onsite assistance to Financial Planners in ways to utilise the service of Commonwealth Funds to better their business. Provide training assistance to the Dealer Principals of various Financial Planning Groups. Conduct client seminars, and present technical material to Planner Development Days.

    • AMP

      Mar 1998 - Feb 2004
      Senior Technical Analyst

      Provide full support to Financial Planners in all technical aspects of their individual businesses, and advanced strategies in planning scenarios. This entailed writing and presenting material for Professional Development Days, articles for various publications, client seminars etc.

    • King Financial Group (Qld)

      Mar 2004 - Mar 2012
      Financial Planner/Practice Manager

      A full-service Financial Planning business. We were not aligned with any bank, Investment firm or Fund Manager, as we operated under a privately held Dealer's Licence (Principal Financial Group).

    • Tom Toohey Financial planning

      Aug 2015 - May 2016
      Practice Manager

      My role is to re-engineer practice workflow,introduce Xplan as a mainstream operational tool and assist in plan development in conjunction with the existing planners of the practice.

    • Liferisk Online

      Feb 2017 - now
      Consultant

      My current consultancy entails reviewing existing documentation, integration of current structures with a 'value adds' CRM proposition, and a FoFA solution.

    • Newcastle Permanent Building Society

      Nov 2017 - Mar 2018
      Branch and Lending Manager

      Personal circumstances led me to resign from this role. it was with regret that I had to choose between career, and supervising a family member showing signs of dementia.

  • Licenses & Certifications

    • DIploma of FP

  • Volunteer Experience

    • Volunteer carer

      Issued by Disability Support Services on Jan 1978
      Disability Support ServicesAssociated with Stephen (Steve) Graham

    • Coach

      Issued by Athetics on Feb 2003
      AtheticsAssociated with Stephen (Steve) Graham