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Roshil K

Roshil K

Assistant Manager

Followers of Roshil K1000 followers
location of Roshil KMumbai, Maharashtra, India

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  • Timeline

  • About me

    Senior Director of Product Strategy, Consumer Ops & Tech Partnerships at Shaadi.com | Ex- Wipro

  • Education

    • University of Mumbai

      2004 -
      Bachelor’s Degree Information Technology

    • KJ Somaiya College of Engineering, Vidyavihar

      2001 - 2002
      High School Science

  • Experience

    • Wipro

      Jul 2004 - Dec 2011
      Assistant Manager

    • People Interactive

      Jan 2012 - now

      • Senior Director of Product Management

        Apr 2021 - now

      • Director Of Operations

        Oct 2019 - Dec 2021

      • Associate Director Of Operations

        Oct 2017 - Oct 2019

      • Senior Manager Customer Service & Projects

        Oct 2015 - Oct 2017

      • Manager Operations

        Jan 2012 - Sept 2015

    • People Interactive

      -
      Senior Director of Product Management

  • Licenses & Certifications

    • Design Thinking: Customer Experience

      LinkedIn
      Sept 2019
      View certificate certificate

    • Creating a Positive Customer Experience

      LinkedIn
      Sept 2019
      View certificate certificate

    • Agile Foundations

      LinkedIn
      Aug 2019
      View certificate certificate

    • Scrum Fundamentals Certified

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
      Oct 2016
      View certificate certificate

  • Honors & Awards

    • Awarded to Roshil K
      Cx Personality of the year 9th CX Strategy Summit and Awards Apr 2022 CX personality of the year recognition for automation solutions implemented in CRM at the 9th CX Strategy Summit and Awards.The award is to celebrate the Customer Experience Professional who has played a critical role in ensuring exceptional customer experience and consistent service delivery across channels by- bringing the customer into the implemented solutions,- reducing Customer Effort, and- implementing Automations & CX methodologiesto translate customer experience… Show more CX personality of the year recognition for automation solutions implemented in CRM at the 9th CX Strategy Summit and Awards.The award is to celebrate the Customer Experience Professional who has played a critical role in ensuring exceptional customer experience and consistent service delivery across channels by- bringing the customer into the implemented solutions,- reducing Customer Effort, and- implementing Automations & CX methodologiesto translate customer experience into tangible business outcomes in the organization. Show less
    • Awarded to Roshil K
      Seamless Omnichannel Experience Strategy 9th CX Strategy Summit and Awards Apr 2022 Seamless Omnichannel Experience Strategy for #CRM at the 9th CX Strategy Summit and Awards. This recognizes that we have aced a multichannel approach in a way that offers a seamless experience to customers, irrespective of the channel they choose to access our services