Kalyan Kumar Das

Experience

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  EXL Service

  Jan 2001 - Jan 2002

  Transaction Processing Executive – Operations(Conseco Insurance)

  Steered efforts across managing process transition from client trainers and imparted training to new agents, mentored and provided support to achieve service delivery performance .

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  IBM Daksh

  Sept 2002 - Jun 2004

  Senior Workflow Executive

  A team member of Command Centre for Sprint (US Telecom) process, was responsible for creating call forecasting, generating schedules, and defining break rosters on Aspect WFM software. Real time monitoring on Real Time adherence software (RTA), and generated reports for operational and WFM analysis. Prepared performance reports and reward program for the business unit.

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  Bharti Cellular Ltd

  Jun 2004 - Oct 2004

  Team Leader

  Worked with leadership team in establishing Customer Service Contact Center for UP East Circle in Delhi and managed entire project involving planning, scheduling, forecasting, budgeting, staffing, execution and workforce management. Credential of setting up 17th customer service circle for Airtel (UP East)

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  HCL Technologies Ltd

  Oct 2004 - Sept 2010

  Assistant Manager

  Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.Supervising activities of the Time Office and maintenance of attendance and leave records, necessary for processing payrolls of employees.Defined HR metrics and Manpower projection for the next two years as per the business plan of the organization.Organizing training and development programs for managerial & non-managerial employees.Coordinating with the finance department and the payroll processingConducting performance appraisals as required; formulating and implementing corrective actions as needed.Responsible for providing various MIS/report like headcount, attrition, assets issued etc.Assuring and ensuring that managers and employees are well informed of pay schedules, compensation policies, and legal requirements.Working to resolve employee complaints involving working conditions, harassment, disciplinary actions, etc. according to company policies and applicable legal requirements.Taking Care of all ER, & Legal Compliances related issues. Show less

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  Aon Hewitt

  Sept 2010 - Dec 2012

  Resource Manager

   Talent acquisition and manpower planning and budgeting. Formulate and drive employee engagement activities Training need analysis and designing functional training programme Induction programme for the new joinees and driving performance management systemHandling Exit Interview, joining formalities, Induction of new joinees, In-house activities related to New year, Festival celebrations etc. Single point of contact for all the Employee queries related to Leaves, Reimbursements, Full and Final Settlement.Interact closely with stakeholders to identify, evaluate and manage resolution of complex issues.Attended weekly global resource calls and managed and managed the collaboration process with other team members to share resources on an as needed basis.Effectively bridge communication between stakeholders and inspire deep collaboration among the team and other departmentsFocusing on driving succession planning and talent management; formulating various remuneration policies, including pay packages for newly hired employees and executing the same. Show less

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  ZS

  Dec 2012 - Feb 2018

  Staffing Specialist

  1. Successfully aligned staffing requirements with organizational goals across four key locations, India, the United States, Europe, and Asia, by collaborating with global business leaders to formulate the Annual Business Plan.2. Resolved staffing issues in the Business Technology domain, ensuring a 95% project delivery rate and optimizing team productivity. 3. Monitored capacity, risks, and timelines for BT staffing leads, resulting in 25% increase in on-time project delivery and improved resource allocation.4. Achieved 7% decrease in turnover by fostering regular communication with leaders, enhancing employee satisfaction and retention.5. Managed two onsite travel arrangements for essential business meetings and conferences in the US, leading to increased global networking and knowledge exchange.6. Improved financial metrics alignment with employee performance by 15% through monthly analysis, enhancing talent acquisition strategies and annual business plan execution.7. Enhanced corporate social initiatives, including the EVOLVE program, leading to a 30% increase in employee engagement and a more positive work environment. Show less

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  GeopFX

  Jul 2018 - Aug 2022

  Founder

  Designed and put into place long-term business strategies that helped customers in the e-commerce, retail, and management consulting industries build and expand their footprints globally. Developed go-to-market plans and future state organization roadmaps. used market research to inform sales and marketing decisions. 1. Drove global expansion for clients in e-commerce, retail, and management consulting industries, resulting in a significant revenue growth and enhanced market presence.2. Formulated a thorough go-to-market plan and future-state organization roadmap, applying market research data to drive rise in sales and marketing efficiency, contributing to increased revenue and business expansion.3. Led project planning for a successful HR and business excellence consulting project, driving efficient resource allocation and on-time delivery.4. Engineered and implemented B2B marketing campaigns, resulting in a 30% increase in qualified leads and a 25% boost in revenue growth for Client's business.5. Developed comprehensive reports and dashboards, achieving a 50% improvement in real-time monitoring and analysis of marketing campaign performance.6. Utilized industry-standard tools and tech stacks, achieving a 25% increase in campaign execution efficiency and optimization. Show less

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  Worxpertise group

  Sept 2022 - now

  Business Excellence

  1. Boosted inter-office efficiency and collaboration by 20% through successful implementation of new cross-office communications system, while managing daily operations of four offices across NCR Delhi, Maharashtra, Gujarat, and Uttar Pradesh. 2. Achieved strategic goals for HR, Quality, Training, and Command Centre teams, leading to a 25% improvement in overall performance standards and internal stakeholder satisfaction.3. Reduced annual costs by INR 0.5 Cr by implementing automation features and multi-channel sourcing channels, leading to enhanced daily operations and seamless cross functional coordination across four offices.4. Successfully led the program management of business excellence and organizational certifications, including ISO 27001, ISO 9001, GPTW, EFI CII, POSH, and employee empowerment initiatives, contributing to streamlined operations and increased efficiency.5. Utilized a conversational AI tool to enhance call scripts and keyword identification across 21 processes. Collaborated with the software development team to create BI reporting dashboards and conducted NPS analytics, resulting in a 10 basis points increase.6. Streamlined the hiring process for 20+ campaign managerial and leadership roles, resulting in a 30% reduction in time-to-fill and ensuring seamless cross-functional coordination and optimal performance.7. Developed and maintained strong vendor relationships, ensuring smooth operations and high-quality deliverables.8. Enhanced operational efficiency and teamwork across four offices by introducing 50+ process SOPs, policies, and guidelines, leading to improved cross-functional collaboration and productivity.9. Managed the seamless relocation of 150+ employees and technical equipment to a new location, maintaining productivity levels and minimizing disruption.10. Directed and collaborated with inside sales teams, improving lead conversion rates by 20% and enhancing overall sales effectiveness. Show less