Anna Dolata MCIPPdip.

Experience

• 

  NIKE Poland Sp.zo.o

  May 2005 - Jan 2006

  Retail Store Manager

  I’ve got a very successful background as a Retail Store Manager of a premium brand with a proven track record in driving the business forward, whilst delivering high retail standards and maximising profits, whilst minimizing costs. Including the ability to manage daily sales operations by effective planning and use of materials and human resource to ensure maximum efficiency. In this role, I was able to increase sales by 10% through analysing market trends and promoting great sales ethics and placing the customer at the forefront of my endeavours. Show less

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  Bidfood UK

  Mar 2006 - now

  An experienced Administration and Customer Service Manager with a proven track record of successfully leading and coordinating the outputs and service levels of a dual department. Ensuring customers and stakeholders experience excellent service across the breadth of their service and products including advice, order management, fulfilment, problem solving and any other services. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and further my personal and professional development.Duties: Keep General Manager and Senior Management Team informed on daily / weekly / monthly reports by reviewing and summarising information and identifying trends and supporting other departments on day to day office duties.• Responsible for leading the team to deliver excellent customer service and to achieve company goals. Optimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policies.• Manage customer issues and complaints in line with company KPI standards, to ensure prevention of occurrence in the future.• Day to day management of purchase and expenses ledger in cooperation with financial planning departments.• Management of a busy reception and cash office by organising office operation and procedures through controlling correspondence; designing filing system; reviewing and approving supply requisition and cash reconciliation, assigning and monitoring clerical functions, managing and reviewing aged debt, diary management, booking of internal and external meetings. • Manage payroll input data for over 300 employees by calculating all the bonuses and overtime payments.• Maintains staff by recruiting, selecting and training employees, maintaining a safe and secure work environment Show less

  • Transport Team Manager

    Jul 2021 - now

  • Transpor and Debrief Supervisor

    Feb 2019 - now

  • Admin Manager

    Mar 2006 - now