Malie Sewpersaud

Experience

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  Batteries Plus Bulbs

  Nov 2014 - Dec 2016

  Human Resources Coordinator

  • Coordinated with management on employee relations, benefits, compensation, and incentive programs.• Supported the design, implementation, and management of benefits and compensation plans. • Evaluated the effectiveness of compensation and benefits incentives and maintained communication with employees. • Analyzed and discussed with management financial reports regarding compensation and benefits programs and identified inefficiencies. • Collaborated with management to assess the effectiveness of established business practices and identify areas that needed improvement. • Assisted with data and trend analyses and monthly and annual financial reports. • Responsible for support, coordination and execution of all regular hire hiring process activities, including but not limited to recruitment, the offer process, background check process, interview coordination, and new hire orientation. • Assisted with all internal and external HR related inquiries. • Maintained accurate documentation on employee files and timecards for payroll processing. • Prepared financial reports by collecting, analyzing, and summarizing account information and trends. • Ensured risks associated with Human Resources and Operations were identified, controlled, and monitored. Show less

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  Zenith Education Group

  Jan 2017 - Nov 2017

  Operations Assistant

  • Processed enrollment applications, program changes, and cancellations for students. • Prepared admissions and financial reports gathered information from different platforms such as CampusVue and SharePoint. Exported the data and formatted the information into a spreadsheet for the Admissions and Financial Aid team. • Assisted in the development and implementation of programs, reviewed, and facilitated departmental coordination. • Assisted and monitored business controls with processes and collaborated with management to evaluate its effectiveness and made recommendations to improve procedures. • Followed written compliance and risk policies for business activities. • Prepared expense reports, credit card reconciliations for reimbursements. Show less

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  USAA

  Feb 2018 - Jun 2023

  Administered concurrent projects for on-time delivery and seamless alignment with objectives by addressing concerns throughout the project lifecycle. Identified and rectified late charges caused by a system error, ensuring affected members received appropriate credit on their credit card accounts.• Partnered with stakeholders to compile and articulate business requirements for multiple projects as per organizational goals.• Excelled in data analysis and interpretation, utilizing SQL, Excel, and Tableau to enable strategic decision-making.• Analyzed system downtime impact, identified affected customers, and credited their accounts based on error resolution. Show less Delivered personalized recommendations for suitable banking products and services as per clients' financial goals by performing needs assessments. Fostered lasting customer connections through proactive support and timely resolution of issues/inquiries.• Surpassed weekly sales targets by forging strong client relationships and employing effective cross-selling strategies, achieving over $500k in sales per week.• Navigated and applied AML and KYC regulations, showcasing compliance and risk management skills in banking.• Maximized customer experience and streamlined operations by fostering cross-functional collaboration with loan officers, underwriters, and support specialists. Show less

  • Business Intelligence Analyst

    Oct 2022 - Jun 2023

  • Customer Success Specialist

    Feb 2018 - Sept 2022
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  Gerdau North America

  Jun 2023 - Feb 2024

  Customer Insights Analyst

  Manage and prioritize user stories within the product backlog, incorporating valuable insights from customer feedback and staying abreast of evolving market trends. Drive Agile project execution through active participation in Sprint planning, reviews, retrospectives, and daily standups, fostering efficient collaboration and achieving positive outcomes. Create team dashboards for transparent business health reporting and actionable insights.• Crafted compelling narratives and offered recommendations by evaluating performance across diverse channels through advanced analytical skills.• Enhanced team performance by providing analysis and strategic insights to drive the success of projects.• Elevated customer satisfaction by identifying trends and opportunities for process improvements, contributing to an improved overall customer experience.• Facilitated informed decision-making and initiative success by delivering recommendations to leadership.• Optimized supply strategies through a dashboard, aligning available stock and production blocks with customer material needs.• Empowered sales reps and managers in fulfilling orders and reallocating resources to accommodate urgent customer requirements.• Ensured alignment with user needs by capturing product requirements in collaboration with stakeholders. Show less