Sameer Ahmed

Experience

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  HCL BPO

  Mar 2008 - May 2011

  Process Associate

  • Research on the orders using anlytical and logical skills.• Call the customer or the delivery center for queries in the order.• Mailing the delivery center or the carriers who have dealt with customers for printed proof of delivery.• Generating reports on daily and weekly basis.• Resolving escalation calls.• Create PPT for internal accounts managers for new business• Discuss with accounts managers on the requirements for the PPT• Retrieve weekly report from the client for following up on due payments• Call up or send email to customers on due payments Show less

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  Tata Consultancy Services

  May 2011 - Sept 2020

  Team Lead

  • Handle payment complaints or discrepancies.• Implement new technologies and process automation to encourage continuous Improvement• Facilitated successful internal and external audits through sound and thorough documentation• File and addressed employee complaints in accordance with company policies and government Regulations.• Monitor daily SLA, production and utilization• Conduct training for cross functional activities with in the process· • Analyze improvement opportunities and elimination of non-value activities• Allocate task for associates on daily basis· • Setup and maintain vendor’s records through SAP• Address escalations• Monitor team’s behavior and alert HR or manager for possible attrition• Assist the team on process related issues Show less

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  A.P. Moller - Maersk

  Sept 2020 - now

  Team Manager

  • Work Allocation and overseeing the quality of the task assigned • Responsible to ensure SOA are requested as per planner from the stakeholder • To ensure controls are in place for monthly audit • Monitor and control debit balance • Follow up with stakeholders to ensure adequate documents and necessary actions are happening • Connect on a weekly call to discuss the challenges with the stakeholders • Distribute reports on process status • Conduct one-on-one sessions with the team to understand their challenges • Conduct appraisal for the team twice a year and provide feedback • Assign training and guidance to equip them to perform in their current role Show less