Tolulope Orelesi

Experience

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  Wholistics Services

  Feb 2019 - Dec 2021

  Technical suppoort

  •Resolved IT difficulties and troubleshot hardware devices, documenting and fielding tickets to facilitate quick resolutions.•Coordinated the configuration and maintenance of devices, keeping them fully operational and assisting in training staff on the use of newly implemented hardware and software.•Completed frequent checks on file permissions, backups, user logins among other security measures to ensure data integrity and information safety. •Collaborated with staff and supervisors to increase efficiency levels, while monitoring IT use to ensure strict adherence to quality procedures and established policies.• Utilizes ServiceNow (SNOW) to perform ticket troubleshooting for end users.•Troubleshoots standard issues and assists customers with various systems issues, including Active Directory, password Resets andPC/Laptop/ printer, software, hardware, and network connectivity over phone or remote support and provides follow up support tocustomers.•Using Group policy to implement security configurations and configuration changes across the domain and to users and computerswithin active directory.• Solid Microsoft Office skills, and troubleshooting of Word, Excel, Outlook Email and other firm business software applications. Show less

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  Nexien Inc.

  Jan 2021 - Sept 2022

  Deployment Technician

  •Worked on WMATA Metro systemwide faregate replacement project which allows for quicker and easier access to the Metrorail system and feature larger display and enhanced safety features.•Performed installation and maintenance of transit faregate, payment validator, deskstop computer etc. • Performs general maintenance tasks, troubleshoots, and repairs transit turnstile,computer systems and peripheral equipment.• Performs hardware and software installations with a deployment team.•Installed and upgraded workstations for Metro station managers. Show less

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  SAIC

  Oct 2022 - Apr 2024

  Hardware Technician

  •Disconnecting, moving, reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)•Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls.•Troubleshoot and repair hardware issues, including replacing faulty components such as hard drives, memory, and motherboards.•Manage inventory and procurement of hardware and software components.•Provide technical support to users, including answering questions and resolving hardware-related issues.•Maintain security and integrity of hardware systems, including implementing virus protection and backup procedures.•Removal and wiping of HDDs and SSDs Show less

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  Washington Metropolitan Area Transit Authority (WMATA)

  Jan 2024 - now

  System Engineer