Tolulope Orelesi

Tolulope Orelesi

Technical suppoort

Followers of Tolulope Orelesi56 followers
location of Tolulope OrelesiUpper Marlboro, Maryland, United States

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  • Timeline

  • About me

    System Engineer

  • Education

    • Prince George's Community College

      2016 - 2020
      Associate of Science - AS Information Technology

      Activities and Societies: National Society of Leadership and Success, Phi Theta Kappa National Honor Society Award

  • Experience

    • Wholistics Services

      Feb 2019 - Dec 2021
      Technical suppoort

      •Resolved IT difficulties and troubleshot hardware devices, documenting and fielding tickets to facilitate quick resolutions.•Coordinated the configuration and maintenance of devices, keeping them fully operational and assisting in training staff on the use of newly implemented hardware and software.•Completed frequent checks on file permissions, backups, user logins among other security measures to ensure data integrity and information safety. •Collaborated with staff and supervisors to increase efficiency levels, while monitoring IT use to ensure strict adherence to quality procedures and established policies.• Utilizes ServiceNow (SNOW) to perform ticket troubleshooting for end users.•Troubleshoots standard issues and assists customers with various systems issues, including Active Directory, password Resets andPC/Laptop/ printer, software, hardware, and network connectivity over phone or remote support and provides follow up support tocustomers.•Using Group policy to implement security configurations and configuration changes across the domain and to users and computerswithin active directory.• Solid Microsoft Office skills, and troubleshooting of Word, Excel, Outlook Email and other firm business software applications. Show less

    • Nexien Inc.

      Jan 2021 - Sept 2022
      Deployment Technician

      •Worked on WMATA Metro systemwide faregate replacement project which allows for quicker and easier access to the Metrorail system and feature larger display and enhanced safety features.•Performed installation and maintenance of transit faregate, payment validator, deskstop computer etc. • Performs general maintenance tasks, troubleshoots, and repairs transit turnstile,computer systems and peripheral equipment.• Performs hardware and software installations with a deployment team.•Installed and upgraded workstations for Metro station managers. Show less

    • SAIC

      Oct 2022 - Apr 2024
      Hardware Technician

      •Disconnecting, moving, reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)•Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls.•Troubleshoot and repair hardware issues, including replacing faulty components such as hard drives, memory, and motherboards.•Manage inventory and procurement of hardware and software components.•Provide technical support to users, including answering questions and resolving hardware-related issues.•Maintain security and integrity of hardware systems, including implementing virus protection and backup procedures.•Removal and wiping of HDDs and SSDs Show less

    • Washington Metropolitan Area Transit Authority (WMATA)

      Jan 2024 - now
      System Engineer
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tolulope Orelesi
      The National Society of Leadership and Success NSLS Apr 2018 successfully completed the National Society of Leadership and Success training program and committed to further personal development. member was conferred into the Prince George's Community College chapter of NSLS, Sigma Alpha Pi.
    • Awarded to Tolulope Orelesi
      The National Society of Leadership and Success NSLS Apr 2018 successfully completed the National Society of Leadership and Success training program and committed to further personal development. member was conferred into the Prince George's Community College chapter of NSLS, Sigma Alpha Pi.