Muhammad O.

Experience

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  Pakistan International Airlines

  Jun 2010 - Jul 2010

  Internee

  •Worked as an intern under professional engineers in Instrumentation Department at Pakistan International Airlines.•Witnessed the maintenance, installation and repairing of Aviation Equipment•Received valuable exposure regarding Electrical and Avionics Systems onboard various Aircrafts.

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  H.K. Shah Enterprise

  Jan 2012 - Mar 2013

  Senior Sales and Service Engineer

   Provide consultancy ,solution selling and support services of Data CenterSolutions, CCTV, Structured Cabling, UPS,BMS, Environment monitoring system and Aerosol FireSuppression Systems Respond to functional and technical elements of RFIs/RFPs Collaboration with the Principal, Pre-Sales, and Project Management teams to determine how productsand services could be made or modified to suit the needs of the customers Develop strong business relationship with Consultants, System Integrators and Contractors Show less

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  Arçelik Global

  Apr 2013 - Aug 2017

  Branch Manager Service Operations

   Lead Field Force Automation Project and replaced manual service scheduling and reporting process Achievement of Service Quality KPIs Conduct trainings of technical and non-technical staff on new Products of Beko and Arcelik brands Increase in Same Day Complain Resolution Percentage to 60% Escalation of Early Warranty Faults to Production and Engineering Reduce technician visits on No-Fault complaints from 22% to 8% by training First Line Support. Ensure achievement of spares and compressors Sales Targets as per AOP Tracking and monitoring field technician performance Member of Customer Service and Quality Council Show less

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  Orient Group Of Companies

  Aug 2017 - Aug 2018

  Regional Manager Service Operations

   Provide leadership, motivation & direction to the managerial & technical staff Organizes, distributes and verifies the work of others and participates in their training Manage a team of technicians that go on the field to install new split air conditioner units Identifying customer touch points and development of customer experience strategy Achieve operational efficiency and cost reduction using continuous identification of improvement areas Developing and improving new customer care policies Establishes priorities. Allocates physical and human resources Identify changing customer needs and expectations, design and implement new convenient processes forbetter customer experience Customers and Dealers’ Satisfaction and Loyalty. Responsible for maintaining email communication with the sales, accounts, warehouse and customers. Hands-on technical and managerial trainings include new arrived models functions, operations, and remedialactions and in order improve competencies, interpersonal skills, and communication skills of my team Ensure daily, weekly & monthly reporting on time with proper data and targeted SQL service quality level. Show less

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  R&I Electrical Appliances (Pvt.) Ltd.

  Dec 2018 - Sept 2019

  Zonal Manager Service Operations

  Products: Solar Panels, Solar and Non Solar Inverters, Generators, Split Air-conditioners, Refrigerators, Washing Machines, Microwave Oven and Kitchen Appliances• Responsible for south region’s technical and service operations (workshops, field and third party contracts)• Develop and improve customer service policies, work instructions and procedures.• Conduct product trainings of new models functions and features.• Ensure daily, weekly & monthly reporting on time with data & targeted SQL (service quality level).• Establish authorized service centers in outstation locations for cost optimization and reliable service. • Achieve spare parts sales and service revenue targets (Compressors, refrigerant, PCBs and other refrigeration Components). Show less

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  Pak Elektron Limited

  Sept 2019 - Nov 2020

  Zonal Service Manager

  Responsible for south region’s technical and service operations (Stores, workshops, field and third party contracts) Develop and improve vendor SOPs, customer service policies, work instructions and procedures. Conduct product trainings of new models functions and features.Localization of spare parts to reduce import cost through vendor and parts dealer development.Ensure daily, weekly & monthly reporting on time with data & targeted SQL (service quality level).Establish authorized service centers in outstation locations for cost optimization and reliable service. Achieve spare parts sales and service revenue targets (Compressors, refrigerant, PCBs and other refrigeration Component Show less

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  Dawlance

  Nov 2020 - now

  Branch Manager Service Operations