Narendra Singh

Experience

• 

  MTNL

  Nov 2003 - Mar 2004

  Jr. Telecom Officer

  Jointly responsible for maintenance & commissioning of IVRS system

• 

  Power Grid Corporation of India Ltd

  Apr 2004 - Jun 2009

  Sr. Engineer, Operations

  • Steward for Quality deployment in Power Grid, NR-II, key role in obtaining Integrated Management System certification which includes ISO 9001:2000, EMS -14000 and OHSAS 18001• Implemented DMAIC process to reduce consumption of Energy by 25% and Water level by 30%• Facilitated to develop Field Quality Improvement Plan for projects and remote substations • Head of Team of 14, guided team in doing Regular/Forced Operations of substation & grid • Member of Project Planning team, commissioned the 2nd Remote operated 400 kV system of India at Amritsar 2 month ahead of scheduled date, earlier completion increased revenue by Rs 15 Mn• Implemented Automation & Remote Operation technology to reduce employee strength to 50%• Responsible for Employee development, appraisal/promotion, mentoring & training program• Declared best Preventive Maintenance Executive in Power Grid, NR-2, given task of IMS certification Show less

• 

  ConnectM Technology Solutions

  Apr 2011 - Oct 2012

  Manager, Projects

  • Managing 6 states in North India, responsible for Project/Operational Excellence & Strategy• Quality SPOC in New Product Development. Responsibility included Six Sigma methodology deployment in product design. The project received expected savings of INR 23.0 Mn in 3 month• Deployed DMAIC methodologies in Production, Supply Chain and Inventory planning for Pan India projects. Led the planning from MM, Logistic, Execution & handover • Mentored team to develop Field Quality Control Manual (FQCM)• Received Extra mile award by CEO in 1st quarter of joining for successfully designing DMAIC framework in end to end cycle from production till delivery to customer and receipt of payment• Designed Business Processes and Procedure for Operational Strategy Show less

• 

  ICICI Bank

  Nov 2012 - Aug 2015

  Sr. Manager

  • Spearheaded a Six Sigma project focused on "Rejection Reduction" in key departments CBG, SMEAG, PFG, and BLG• Led a project to improve Remittance Turnaround Time (TAT) in corporate operations, resulting in a 128% increase in fee income in FY 12-13. The project received the 2nd runner up award in the annual ICICI Quality Awards• Driving TAT improvement projects across Retail and inclusive businesses, including Savings Accounts (SA), Personal Loans (PL), Auto Loans (AL), Kisan Credit Cards (KCC), and Farm Equipment Loan (FEL) services• Implemented Green Banking initiative across multiple departments, resulting in 51% reduction in paper usage and cost savings of INR 210 Mn. • Pivotal in fostering a Quality culture across ICICI Bank by designing and developing Lean Six Sigma (LSS) framework Show less

• 

  Aditya Birla Capital

  Aug 2015 - Jul 2021

  • Introduced innovative solutions such as intelligent voice bots, email bots, and a payment gateway solution, interactive chatbot, reducing customer service response time by 75% services put on self-servicing, another 20% on digital service raise and manual fulfilment• Spearheaded digital transformation initiatives at AB Capital, including establishing a Robotic Process Automation (RPA) Center of Excellence (COE) and delivering over 400 RPAs, resulting in a 95% increase in process operational efficiency. Achieved overall 18-30% process capability improvements• Pioneered industry's first WhatsApp Enterprise Solution for all retail businesses of AB Capital, boosting customer engagement and interaction• Facilitated long-term strategy planning and conducted vision-mission exercises for four AB Capital businesses, implementing a Balanced Scorecard framework for improved strategic alignment and performance tracking Show less

  • Asstt. Vice President

    Apr 2020 - Jul 2021

  • Associate Vice President

    Aug 2015 - Mar 2020
• 

  HDFC Credila Financial Services Limited

  Jul 2021 - now

  Vice President Of Products

  • Team Leadership: Leading Cross-functional Product team in conceptualization, design, and development of LOS, LMS, CRM, and other customer service solutions from scratch, resulting in an increase in application processing and loan disbursements• Operational Efficiency Optimization: Spearheaded the development of customer onboarding, quality control, credit assessment, disbursement processes, and vendor access portals, streamlining operations and enhancing efficiency• Digitalization Initiatives: Implemented digitalization initiatives for payment solutions, customer onboarding for existing LOS, resulting in a 90% reduction in manual process and facilitating business growth from AUM 12500Cr to ~ 29000 Cr• CXO Level Communication: Collaborated with the CEO's leadership team to drive change management initiatives aimed at adopting and sustaining digital transformation across the organization, resulting in improved agility and market competitiveness• Product Strategy: Develop and execute product strategies aligned with company goals. Identify market opportunities, conduct research, and gather feedback for innovative & differentiating product solutions• Digital Transformation: Lead digital transformation efforts, driving adoption of technologies to enhance efficiency, Customer experience and business growth• Product Development: Oversee end-to-end product lifecycle, collaborating with cross-functional teams for innovative solutions• Customer Experience: Ensure customer-centric product development. Delivering exceptional user experiences with digital soln• Technology Integration: Evaluate and integrate new technologies to support innovation and digital transformation objectives. Implement agile methodologies for faster development• Leadership & Team Management: Build & lead high-performing teams, fostering collaboration, innovation, & continuous learning• Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment and buy-in for initiatives Show less