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Raluca D.

Raluca D.

Electric components fitter

Followers of Raluca D.525 followers
location of Raluca D.Germany

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  • Timeline

  • About me

    Customer Service Engineer

  • Education

    • Technical University of Cluj Napoca / Electronics and Telecommunications

      -
      Engineer’s Degree Faculty of Electronics, Telecommunication and Information Technology

    • “AutoCad 2009” Certificate

      -
      “AutoCad 2009” Certificate

    • CISCO Networking Academy

      2012 - 2013
      Cisco Certified Networking Associate (CCNA)

    • Berlitz Sprachschule, Bonn, Germany

      2010 - 2011
      “2nd Level Berlitz Deutsch Course Certificate”

    • “Dr. Iulian Pop” Economic High School, Cluj-Napoca, Romania

      1998 - 2002
      Bachelor’s Degree Baccalaureate Diploma in Accounting

  • Experience

    • S.C. ACE S.R.L.

      Jan 2004 - Jan 2005
      Electric components fitter

      Automotive Electrical Fitter for “SEAT” automobiles

    • Frelancer

      Jan 2005 - Jan 2010
      IT Technician

      - Full installation and configuration of OS (Windows XP, Vista, Win7) + Security Tools (Antivirus, Firewalls, Malware and AntiSpy applications) + Software applications;- system and data recovery, diagnose and repair technical issues- Peripherals installation and configuration (scanners, printers, faxes, WebCams, Audio Systems); - Networks and Routers (LAN & WLAN) installation and configuration;- Remote assistance- Websites creation and administration, basically using HTML Show less

    • Freelancer

      Jan 2006 - Jan 2010
      Personal teacher / Home schooling

      Teaching especiallyMathematics and English to children and students (middle school, high school and college)

    • S.C. Editura Sinapsis S.R.L

      Jan 2008 - Jan 2009
      Assistant

      receiving and processing orders for educational materials; recordkeeping; prepare and manage correspondence, reports and documents; update orders database; customer support - provide information and resolve problems, online or by phone

    • Employer S.C. Topofana S.R.L. (Romania)

      Jan 2009 - Jan 2010
      IT Helpdesk Technician

      Responsible for the IT equipments: installation, configuration and maintenance of the office systems, laptops and peripherals (scanner, printer, fax); network and router installation and configuration; diagnose and resolve technical hardware and software issues; technical assistance; Secretarial responsibilities: handle incoming mail, phone calls and other material; maintain records/database; typewriting of documents and topographic/cadastral materials;

    • Employees: "EU-Betreuungsservice” and "Alexander Hotel-Restaurant”

      Jan 2010 - Jan 2012
      Work abroad, GERMANY - Home care nurse and Gastronomy

    • Vertiv Co

      Nov 2012 - Apr 2017
      Technical Support Engineer, Level II

      - diagnose and troubleshoot software and hardware issues reported by customers and/or Vertiv field personnel- help with the installation and configuration of the purchased Vertiv products- Networking, Routing, Operating Systems and database diagnosis and repair- test and replicate customers' issues, so that the best resolution / workaround to be provided to customer, or escalate to higher level Engineers if needed- learn new technologies and apply the knowledge to Vertiv products and Customer environments- maintain knowledge database updated with new issues / resolutions - offer training and mentoring to first level Engineers / new highers - maintain a good collaboration relationship with the other Teams, in order to deliver a good customer support Show less

    • NTT DATA Romania

      Apr 2017 - Jan 2021
      AMS Support Consultant

      Technical Support for several Siebel applications from BMW AG and BMW Bank, maintaining DBs and dedicated Servers- diagnose and troubleshoot software and hardware issues, related to the BMW DBs and dedicated Servers, managed through RDM (Remote Desktop Manager)- Incident Management (identification, categorization, diagnosis, resolution etc.) - Problem Management (diagnosing the underlying cause of the incidents)- Change Management (change tickets und change tasks)- Knowledge Management (preparing the project documentation)Technical Environment:Administrative / remote rights to the DB Servers, as also on the DBs through RDM,SQL Developer, PL/SQL, WinSCP, ORACLE SIEBEL CRM applications, VPN, CITRIX Client Show less

    • QUALITANCE

      Feb 2021 - Aug 2021
      Technical Support Specialist

    • Frequentis

      Aug 2021 - Nov 2022
      Support Engineer Level 3 / Public Safety

      • Receive, document, reproduce, analyze and solve incidents reported by customers, according to the Service Level Agreements• 3rd Level Windows/VMware/Hyper-V system support and administration• Interface with product teams for designing product fixes, patches and solutions• Verification of provided product patches and solutions• Update technical documentation of the system and its interfaces

    • FREQUENTIS Deutschland GmbH

      Dec 2022 - now
      Customer Service Engineer

      Receive, document, reproduce, analyse and solve incidents reported by customers, according to the Service Level AgreementsAll tasks will be done keeping in mind that this is a safety critical domain

  • Licenses & Certifications