Brett Marcy

Experience

• 

  OptumHealth

  Apr 2002 - Jan 2010

  • Processed and adjusted transplant claims as a third party administrator for internal and external clients. • Suggested quality improvements, insuring greater customer satisfaction. • Created short-cut keys within operating system to improve overall team production and reduce errors • Received phone calls from participating providers to resolve issues in payment of claims sent by participating providers.• Communicated with claims payers to insure proper payment of OptumHealth member’s claims.• Educated participating providers regarding contract interpretation and claims payment. • Requested member’s information to insure correct claims payment.

  • Claims Representative

    Apr 2003 - Jan 2010

  • Customer Representative

    Apr 2002 - Apr 2003
• 

  Pizza Hut

  Jan 2010 - May 2011

  Delivery Driver

  • Deliver pizzas to customers. • Take customer’s food orders. • Assist in operations of restaurant such as dishwashing, food preparation and food service.• Prepared driver’s schedule on a bi-monthly basis.

• 

  Schwans Home Services

  May 2011 - Oct 2012

  Route Sales Representative

  Drove delivery truck on established route. Sold Schwans products to customers.Built customer base to increase sales.Trained and mentored new hires.

• 

  Primerica

  Dec 2012 - Apr 2015

  Senior Representative

  To assist families and individuals to become properly protected, debt free, and financially independent.

• 

  United States Postal Service

  Mar 2013 - May 2013

  City Carrier Assistant I

  Sorted flat mail to correct addresses.Organized parcels to improve delivery accuracy.Delivered mail on assigned route.

• 

  Oberweis Dairy

  Jun 2013 - Aug 2013

  Outside Sales Representative

  Solicited new accounts in the greater Milwaukee area.Solicited sales in special events setting

• 

  Lifetouch

  Aug 2013 - Nov 2013

  Photographer

  Photographed students during fall season.Supervised photographers to insure smooth picture day.Maintained and recorded orders for processing at laboratory.

• 

  Open Pantry

  Nov 2013 - Jun 2014

  Cashier

  • Opened and operated a convenience store.• Maintained and organized cooler.• Ordered and organized dairy products.

• 

  Lifetouch

  Jul 2014 - Nov 2014

  Photographer

  • Photographed students during fall season.• Supervised photographers to insure smooth picture day.• Maintained and recorded orders for processing at laboratory.

• 

  Target

  Nov 2014 - Dec 2014

  Flow Team Member

  Flow team member• Replenished merchandise according to company requirements.• Replaced and inventoried overstocked merchandise.Cart Attendant• Retrieved carts from parking lot for guest’s use.• Maintained the cleanliness and supplies of the restrooms for guest and employee use.• Retrieved unsold items from the cashiers to be replaced on the shelves.Cashier• Took payment for items purchased by guests.

• 

  International Sports Management, Inc.

  Jan 2015 - Jul 2016

  Account Executive

  Cold call C-level executives to buy corporate hospitality and ticketing packages for major sporting events. Research leads to continue adding to cold calling pipeline. Mentor new hires.

• 

  Active Communications International

  Aug 2016 - Apr 2017

  Team Lead
• 

  Mindware

  Jun 2017 - Sept 2020

  Customer Service Representative

  Process orders for Mass/Key Accounts.Invoice orders for Mass/Key Accounts.Assist in processing of Specialty Orders when necessary. Acted as essential employee during COVID-19 and was the person responsible for maintaining all the office functions.

• 

  EQ U.S.

  Nov 2020 - now

  • IPS Specialist

    Feb 2023 - now

  • Customer Service Representative

    Nov 2020 - Dec 2023