Devanand Gawande

Support engineer

1000 followers

Solihull, England, United Kingdom

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Timeline
About me
Project Architect ( Genesys Cloud & Avaya Contact Center)
Education
- Bachelor's Degree(University Of Pune)
  2005 - 2007
  Bachelor's degree Electronics First Class With Distinction.
- Diploma in Electronics & telecommunications(University of Mumbai)
  2002 - 2004
  Diploma Electronics & Communication Engineering Distinction
- Sahyadri Vidhyala Bramhanwada, Akole
  1996 - 2001
  SSC Mathematics
Experience
- Spanco limited
  Sept 2007 - Jun 2009
  Support engineer
  Nortel IVR and Contact Centre Support
- Reliance Communications
  Aug 2010 - Aug 2011
  Sr Application Developer
  AVAYA IR application development for PAN INDIA.
- Tata Consultancy Services
  Jan 2013 - Oct 2013
  ITA
  Nortel Peripro,AVAYA IR,CVP Call Studio 7.1 application developement.
- Hewlett Packard Enterprise
  Oct 2013 - Jun 2016
  Subject Matter Expert
  Avaya Contact Center Technologies.
- Servion Global Solutions
  Jun 2016 - Apr 2018
  Subject Matter Expert
- HHAeXchange
  Apr 2018 - Feb 2020
  Technical Project Manager
- Capgemini Engineering
  Feb 2020 - now
  Senior Technical Consultant
Licenses & Certifications
- Genesys Cloud Certified Professional
  Genesys
  Feb 2022
  View certificate
- AWS Professional Services: Building a Contact Center using AWS(Classroom)
  Amazon Web Services (AWS)
  Jul 2021
- NNCSS 920-128 Nortel IVR MPS-1000 Installation,Maintenance and Troublshooting
  Nortel Networks
  May 2008
- Genesys Cloud Outbound Dialer Certified Specialist
  Genesys
  Apr 2022
  View certificate
- AWS Certified Cloud Practitioner
  Amazon Web Services (AWS)
  Nov 2021
  View certificate
- AWS Certified Solutions Architect – Associate
  Amazon Web Services (AWS)
  Dec 2021
  View certificate
- Cloud Certified Partner
  Genesys
  Jan 2022
  View certificate
- AWS Partner: Amazon connect(Technical)
  Amazon Web Services (AWS)
  Jul 2021
- Avaya Experience Portal with Proactive Outreach Manager Support Certified
  Avaya
  Jan 2019
  View certificate
- Scrum Master Certified (SMC)
  Scrum Alliance
  Jan 2020