Basil Keelan

Experience

• 

  Capita

  Jun 2004 - May 2008

  Customer Services Operations Manager (Tuped from Dixons)
• 

  Dixons Retail

  May 2008 - Aug 2012

  Customer Services Operations Manager

  Responsible for 7 line managers and circa 100 FTE and the delivery of all KPI's and SLA's within budget for both front and back office mutli-channel customers contacts. (Tuped back from Capita).

• 

  Close Brothers Motor Finance

  Apr 2013 - now

  Customer Service Unit Sales Manager

  Leadership of a team of 28 sales colleagues delivering welcome calls and handling inbound and outbound GAP insurance sales calls to customers with vehicles on finance. Ensuring sales targets of circa £650,000 monthly are achieved within a tightly controlled, customer focused, regulated environment. Delivery of all key management activities including 1-2-1’s, coaching, resource management, daily briefings, absence and conduct management. Stakeholder relationship management including internal partnerships with Risk and Compliance, Complaints and the external relationship with the insurance provider. Show less