Basil Keelan

Basil Keelan

Customer Services Operations Manager (Tuped from Dixons)

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location of Basil KeelanGreater Sheffield Area

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  • Timeline

  • About me

    Customer Service Unit - Sales Manager at Close Brothers Motor Finance

  • Education

    • Brinsworth Comprehensive School

      -
    • Sheffield Hallam University

      -
      BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

      BTEC HNC in Business and Finance

  • Experience

    • Capita

      Jun 2004 - May 2008
      Customer Services Operations Manager (Tuped from Dixons)
    • Dixons Retail

      May 2008 - Aug 2012
      Customer Services Operations Manager

      Responsible for 7 line managers and circa 100 FTE and the delivery of all KPI's and SLA's within budget for both front and back office mutli-channel customers contacts. (Tuped back from Capita).

    • Close Brothers Motor Finance

      Apr 2013 - now
      Customer Service Unit Sales Manager

      Leadership of a team of 28 sales colleagues delivering welcome calls and handling inbound and outbound GAP insurance sales calls to customers with vehicles on finance. Ensuring sales targets of circa £650,000 monthly are achieved within a tightly controlled, customer focused, regulated environment. Delivery of all key management activities including 1-2-1’s, coaching, resource management, daily briefings, absence and conduct management. Stakeholder relationship management including internal partnerships with Risk and Compliance, Complaints and the external relationship with the insurance provider. Show less

  • Licenses & Certifications

    • BTEC HNC in Business and Finance

      BTEC