Ibrahim M. Fahd

Experience

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  Babil for Information Systems

  Nov 2008 - Apr 2011

  Software Architecture and Project Coordinator

  Managing End-user business requirements gathering, analysis and determination through interviews, users observing, process and workflow modeling in addition of applying operation research practices to monitor/adjust the workflow progress.

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  Lead for Metals Recycling

  Apr 2011 - Mar 2014

  Business Development Manager

  In this role, I spearhead efforts to enhance operational efficiency by applying data analytics techniques to refine production processes, streamline inventory management, and optimize resource allocation. Concurrently, I integrate managerial accounting methodologies to monitor and control costs effectively, ensuring a lean and cost-efficient operation. Additionally, I develop and execute plans aimed at expanding revenue streams, leveraging insights gleaned from data analytics to identify growth opportunities and fine-tune business processes for maximum effectiveness. Furthermore, I actively contribute to financial planning and budgeting activities, utilizing data analytics to analyze financial performance, pinpoint cost-saving opportunities, and steer the organization towards sustained profitability. Show less

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  BabilSoft

  Mar 2014 - now

  BI and Customer Support Lead

  In this role, I have been responsible for crafting visually compelling reports and dashboards using Tableau and Power BI, aligning them closely with the unique business objectives and requirements of our clients. Working alongside data engineers, analysts, and stakeholders, I've played a pivotal role in translating customer reporting needs into impactful visualizations that unearth actionable business insights and drive relevant, measurable Key Performance Indicators (KPIs). Additionally, I've been instrumental in designing and implementing supporting services like data-driven email notifications, dynamic supply-chain management tools, sales forecasting, and cash prediction solutions, drawing upon Operations Research methodologies and managerial accounting principles to tackle complex customer challenges. Overseeing customer support operations, I've upheld a steadfast commitment to delivering high-quality service and ensuring swift issue resolution across diverse communication channels. By fostering robust partnerships both internally and externally, I've gathered invaluable feedback and spearheaded initiatives aimed at augmenting product functionalities and enhancing the overall customer experience. Furthermore, I've led the conceptualization, development, and deployment of over 25 tailored software implementations catering to clients across a spectrum of industries, including healthcare, finance, and manufacturing. Through proactive identification and resolution of data-related challenges, I've upheld system reliability and ensured seamless functionality, contributing significantly to the continued success of our projects and products. Show less