Arun Iyer

Experience

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  Orange Business

  Apr 2007 - Mar 2019

  •Responsible for managing optimum stock levels for more than 60 stocking locations across NAM and approx. 30 locations in LAM region.•Engaging in supply chain activities like repairs, purchase and replenishments across DC and other FSL’s.•Ensuring spare coverage compliance KPI is above 97% across FSL’s (Field Stocking Locations) for all parts assigned to meet customer obligations by calculating the safety stock as per the fault trend ratio and rebalancing inventory by carrying out replenishment activities on timely basis.•Leading MBR (Monthly Business Review) with Head of Supply Chain, Logistics Managers and other relevant stakeholders of the region to review the KPI’s on monthly basis and identify potential risks and challenges.•Analyzing requirements and providing inputs for new warehouse setup, space requirements, cost etc. for new customer install base.•Adhering to OTIF (On Time in Full) KPI of 97% for customer incidents by liaising with regional logistics teams to ensure parts are delivered within the agreed SLA and engaging in escalation management in case of any delays.•Procuring new or refurbished equipment’s based on geographical requirement and shipping them as per agreed Incoterms with the suppliers.•Providing RCA (Root Cause Analysis) for Supply chain and Logistics related incidents, suggesting and implementing SIP (Systematic Improvement Program) for the same.•Mentoring junior team members and setting/monitoring objectives for the team and reviewing them on periodic basis.•Driving efforts in achieving effectiveness of reverse logistics by reviewing performance of repair vendors, following up on return requests, timely liquidation of defective parts from warehouse by scrapping them or reselling thereby ensuring CAPEX avoidance.•Responsible for regular inventory audits of non 3PL warehouses to ascertain any discrepancies between the physical stock and system inventory and reconciling them. Show less Leading a team of 15 members within the Service Co-ordination desk for Europe region and acting as 2nd level of escalation for all service delivery related matters like incident assignment, part delivery, engineer assignment, incident closure within customer SLA/SLO.•Managing and handling 2nd level escalations of critical client incidents and act as a point of contact for all internal and external stakeholders. •Analyzing incidents to identify trends and offer SIP (Systematic Improvement Plan) to reduce the number of recurring issues.•Monitoring agent performance whilst ensuring adherence to appropriate processes, procedures and case excellence at all times.•Recruiting, training and mentoring team members.•Escalating issues when necessary to service desk heads in line with business escalation procedures.•Preparing RCA (Root Cause Analysis) for highly escalated incidents and sharing them with higher management to ensure the identified issues are fixed to avoid any such events in future.•Organizing quarterly review meeting with team members, providing cross functional interlocks with other teams.•Preparing KPI dashboards and presenting it to Leadership team during monthly reviews and putting forward recommendations for service improvement and created BCP and disaster management plans. Show less

  • Supply Chain Lead Planner

    Sept 2015 - Mar 2019

  • Operations Team Lead

    Jun 2014 - Aug 2015

  • Service Coordinator - Specialist

    Apr 2008 - May 2014

  • Service Coordinator - Analyst

    Apr 2007 - Mar 2008
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  Sanofi

  Dec 2019 - Dec 2020

  Supply Chain Consultant

  Acting as a SPOC to provide reports related to demand forecasting, production supply, forecast accuracy, expiry and obsolescence, preparing PR and PO’s and generating sales and stock related data in SAP.•Developing demand forecast files for multiple SKUs from base forecast file on statistical sales data across business units on basis of regional market trends and with accordance to annual budgets and long-range planning.•Preparing Obsolescence file and Expiry/Returns file to identify potential SLOB (slow moving, obsolete stock) and drive initiatives to liquidate the same with respective sales teams across different business units.•Compiling and creating S&OP (Supply Chain & Operations) slide deck for monthly service review with Managing Director, Head of Supply Chain and responsible stakeholders.•Preparing production planning file to review production plans, assessing impact on finished goods across the pipeline and assisting in prioritization among SKU’s. •Making and analyzing FA (Forecast Accuracy) and MAPE (Mean Absolute Percentage Error) file to compare the deviation in demand to sales on a month-on-month basis and providing suggestions and inputs to the planner on the same.•Initiate PR (Purchase Requisition) and PO (Purchase Order) in SAP as per requirement. •Identifying historical sales trend across BU’s on domestic vs international sales from SAP and providing inputs on the same.•Preparing ABC analysis on annual basis across all SKU’s based on the sales and forecast trend and sharing them with relevant stakeholders. Show less

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  OnProcess Technology

  Nov 2021 - Mar 2023

  Lead Planner

  •Hands-on experience with working on Servigistics planning tool related to forecasting, demand planning, initial provisioning, last time buy etc.•Handling spares planning across 1500 SKUs for enterprise equipment’s like switches, routers, SD-wan for NAM/LAM and APAC regions.•Maintaining annual procurement cost under global threshold of $ 1.5 million and vendor enrollment under $ 2 million.•Managing periodic cycle counts and audits across warehouses to determine excess, obsolete, and slow-moving inventories and coordinating their liquidation via resell/disposal.•Responsible for reducing and liquidating global CAPEX inventory of more than $450 million held in warehouses globally•Ensuring sparing compliance KPI of 95% and OTIF KPI of 98% is always met by taking actions to establish and maintain safety stock, ensuring effective inventory balance and distribution through replenishment, procurement, repair options to meet customer requirements at lowest feasible levels.•Monitoring performances of vendors/suppliers across various workstreams like procurement/repair/scrap and providing feedback on periodic basis•SPOC for customers MasterCard and BASF from supply chain side to address any customer related issues. Show less

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  Jio

  Apr 2023 - now

  Replenishment Manager

  •Responsible for replenishment of Jio Fiber equipment’s like Home Gateway, Set top box on pan India level.•Setting up Min and ensuring periodical reviews are done based on consumption and revising it as per need.•Ensuring stock availability as per AOP and aligning the stocks as per any new plans/promotions.•Effectively planning transportation as per vehicle capacity/pallet sizing for optimum and cost-effective transportation.•Periodic review of defective stocks at warehouse and coordinating for those to be sent to vendor for re-kitting, refurbishment and upgrade.•Ensuring segregation of new/defective stocks at warehouse.•Preparing activation/issuance report on weekly basis to track consumption for efficient planning.•Carrying out monthly reconciliation of inventory between systems to limit discrepancies and resolving them. Show less