Paul Newman

Experience

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  Prior experience: Automotive Retail, Financial Services, Hospitality Sector

  Jan 1984 - Jan 1999

  Sales & Marketing, Customer Care
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  DHL Express UK

  Jan 1999 - Jan 2008

  Senior Key Account Manager - UK | Life Science & Healthcare Sector

  Senior Key Account ManagerManaged a UK based portfolio of DHL's mature, diverse and strategic Global and Multi-national accounts, with a value of circa €10M. Reporting to the national Head of Industry, the Senior Key Account Manager is accountable for relationship management at country level for a selected Global and Multi-national customer base.Performance responsibilities:~ Win, develop and manage assigned strategic customers at National level.~ Ensures that Key Account activities and planning are aligned with global / regional sector strategy.~ Delivers the regional and / or country customer budget by maintaining a healthy pipeline, contractual performance and proactive thinking.~ Coordinates and consults with Regional / Global Customer Manager for account planning, customer enquiries, business reviews, service implementation and delivery.~ Periodic updates to Regional / Global Customer Manager and Executive Sponsors ensuring they have an awareness of customer progression, development and issues. Show less

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  DHL Worldwide Express Logistics NV/SA

  Jan 1999 - Jan 2009

  Regional Customer Manager - EMEA | Clinical Trial & Life Science Sector

  Manage a regional portfolio of DHL's largest Global and Multi-national accounts, with a value of circa €20M.Reporting to the regional Head of Industry, the Regional Customer Manager is accountable for the strategic development of an assigned customer portfolio by positioning the DHL group as a valuable business partner, and for uncovering and promoting cross business-unit “End to End” supply chain opportunities that are in line with customer's strategies and DHL capabilities.Performance responsibilities:Strategic Customer Engagement & Planning -~ initiate and maintain effective dialogue that identifies customer's supply chain requirements, business objectives and challenges, seeking development opportunity fit for DHL group services.~ execute and implement regional Customer Development Plans together with cross divisional stakeholders to form fact based input to Global Development Plans.Relationship & Opportunity Development -~ identify and develop effective relationships with key contacts within targeted customer organisations to ensure maximum leverage and penetration for DHL.~ conduct and support opportunity assessment with relevant DHL counterparts and local account teams in the pursuit and closure of local level opportunities.Preparing, winning & implementing -~ engage and challenge solution design team to ensure customer inputs and requirements are translated into a viable and financially stable customer offer.~ present solution (and re-design) to customer demonstrating clear business fit and actively engage in negotiations through to close.Service Management & Account Maintenance -~ implement and monitor regional KPI based reporting aligned to DHL internal measurements and capabilities.~ engage with with internal stakeholders across DHL functions to ensure quality standards and performance targets are consistently met, where required initiate and oversee improvement initiatives with the customer (e.g. corrective action plans). Show less

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  PDP Courier Services

  Jan 2009 - Jan 2016

  Specialists in global clinical trial logistics serving the Life Science & Healthcare industry worldwide.

  • Head of KAM Sales EMEA

    Jan 2014 - Jan 2016

  • Regional Key Account Manager - EMEA

    Jan 2009 - Jan 2014
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  PDQ Couriers - The Temperature Controlled Vehicle Specialists.

  Jan 2016 - Jan 2016

  Head Of Commercial Development
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  Softbox Systems - The Solutions that enable Cold Chain Excellence.

  Jan 2017 - Jul 2019

  Key Account Manager - EMEA

  Award winning Temperature Control Packaging innovator and manufacturer serving the world’s leading biotech, pharmaceutical, clinical research and logistics companies.Managing and developing relationships with a portfolio of Pharma clients with direct / tripartite logistics functions, globally ranked Pharma and Healthcare Forwarders and 3PL / 4PL providers and Integrator Healthcare sector providers. Contributing to the common goal of Cold Chain compliance and Time & Temperature critical delivery achievement.Key Responsibilities:- Strategic Customer Engagement & Development- Contract maintenance, tracking and renewal- E-bids, RFI / RFP / RFQ, Tender ownership, response and presentation- Solution technical preparation, refining, winning & implementing- Cross functional Stakeholder Management- Product implementation and user training- Pre- and post- audit compliance- Lane, product and solution validationManage and network within a portfolio of EU and Eastern Europe based selected Key and Major accounts.Accountable for the strategic development of the portfolio by positioning and re-affirming Softbox as a valued and primary vendor partner.Uncovering and promoting cross business-unit “End to End” collaboration opportunities compatible with customer's strategies and matched to Softbox capabilities.Significant degree of technical and solutions based selling ranging through standard products and services, customised performance needs, prototype and new product development, and bespoke products with on-going after-sales support.Being the conduit to ensure the voice of the customer comes into the business, acted upon as necessary and returned to the customer's satisfaction. Travel overseas to visit and work with new and existing customers at regional HQ and in-country site locations <50% of time. Show less

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  Marken (a UPS Company)

  Jan 2019 - Jul 2020

  Business Development, Commercial Operations - UK & Ireland

  Responsible for UK and IE based SME, mid-cap and growing clients with multinational locations, trade-lanes and customer base.Grow and retain prospect, new and existing accounts by presenting solutions and services commensurate with the clients function, needs and opportunity size.Support territory / revenue targets through a mixture of new customer prospecting, networking, lapsed traders, cross-regional referrals, and attending Marken sponsored external events.Across all channels of engagement, develop a rapport with clients, improve and stabilise relationships, seeking to maximise share-of-wallet of best-fit opportunities.Key Performance Criteria:- New Business Development and Project Delivery- Client Relationship Management and Retention- Business Development Planning- Management and Research Show less

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  HM Revenue & Customs

  Nov 2020 - Feb 2022

  Administrative Officer - PT Operations, Employer Helpline

  A dedicated primary point-of-contact role aligned to Employer PAYE enquiries. Key responsibilities:Deliver quality customer service with patience, empathy and rapport.Completing multi-step customer identity verification and record access, escalating any non-conformance, suspicious activity or security breeches.Effectively managing customer enquiries with appropriate speed, precision and efficiency, determining the core purpose of the enquiry.Ensure full compliance to Security Protocols, Policies and Procedures is maintained throughout the interaction and all subsequent records and data management.Provide accurate, relevant information and guidance by fully utilising all approved resources.Complaint handling at first call resolution, internal escalation as necessary.Update customer records accurately across all relevant systems, creating internal case referrals for complex enquiries, set and complete follow up actions.Update own knowledge and learning through the appropriate guidelines and procedures. Show less

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  Root3 Lighting Ltd

  Jun 2022 - now

  Business Support Manager

  Root3 Lighting - an award winning LED lighting technology specialist delivering proven energy savings and lighting efficiencies into commercial and industrial applications. Our key services:- Lighting Surveys - your overall project aims are where we start, a comprehensive property survey.- LED Lighting Advice - we advise and guide each customer by understanding needs and the desired outcome.- Energy Saving Calculations - a bespoke Business Case created detailing CapEx, quantify power usage with achievable cost and energy savings, and project ROI.- Design & Specification - a simple retro-fit, reducing or increasing lighting, creating a mood or atmosphere, individual user needs. We design it.- Factory Direct Sourcing - we specify and install products sourced from key manufacturers and specialty suppliers.Example Case Studies. Office / Education / Healthcare - multinational insurance company headquartered in London. Annual Energy Saving £29,000+, Payback Period within 21 months, Annual CO2 Saving 115,000 kg+. Factory / Warehouse / Logistics - Food manufacturer project delivered during annual plant shutdown. Annual Energy Saving £9000+, Payback period within 24 months, Annual CO2 Saving 35,000 kg+. Retail / Leisure - regional university swimming pool complex. Annual Energy Saving £16,000+, Payback Period within 12 months, Annual CO2 Saving 65,00 kg+. Show less