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SURAJ KUMAR

SURAJ KUMAR

Tech. Analyst

Followers of SURAJ KUMAR20 followers
location of SURAJ KUMARBengaluru, Karnataka, India

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  • Timeline

  • About me

    Jira Cloud Administrator

  • Education

    • REVA University

      -
      BCA - IT Information Technology First Class with Distinction - 8.2

    • Rajendra College, Chapra

      -
      Higher Secondary (12th) First Class - 64%

  • Experience

    • RJ Infotech

      Jun 2018 - Oct 2021
      Tech. Analyst

    • NTT DATA

      Dec 2021 - Aug 2022
      Senior Information Technology Associate

      Project: Jira Administration and Support• Implemented Jira/JSM projects: workflows, issue types, boards, dashboards, filters, request types, custom fields, queues, and screens to meet the support and agile teams’ requirements.• Addressed and resolved technical issues, user queries, and troubleshooted problems related to Atlassian tools.• Demonstrated a proactive and eager-to-learn attitude, continually seeking opportunities to expand skills and knowledge in Jira administration and related technologies. Show less

    • ContinuServe

      Oct 2022 - now

      Project: Implementation of Jira Software for Agile Development▪ Led the successful implementation of Jira Software for managing agile development projects, facilitating improved collaboration and productivity.▪ Customized Jira projects, boards, screens, issue types, and workflows to align with agile methodologies such as Scrum and Kanban.▪ Implemented automation rules to automate repetitive tasks such as issue assignment, status transitions, and notification triggers, leading to a significant decrease in manual efforts.▪ Successfully implemented and configured Confluence Spaces to facilitate collaboration and knowledge sharing across the organization.Project: Implementation of Jira Service Management• Collaborated with IT stakeholders to gather requirements and implemented service request types, workflows, Service portal, SLAs, queues, and automation rules within Jira Service Management for optimized service delivery and customer satisfaction.• Implemented request approval processes and notification schemes to ensure timely resolution of service requests and escalations.• Implemented Slack integration with JSM to enable real-time communication. And established Slack channels for specific projects and teams resulting in improved coordination and faster issue resolution Show less

      • Senior Technical Analyst

        Dec 2023 - now

      • Technical Analyst

        Oct 2022 - now

  • Licenses & Certifications