Sharon Buchan

Experience

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  Direct Line Group

  Jun 2002 - Aug 2008

  Customer Service Team Lead

  I managed a team of 10-12 representatives in Direct Line Life. Working to achieve excellent customer service whilst motivating and supporting my team. Carrying out monthly 1-2-1's and team meetings, daily briefings and regular coaching sessions. Dealing with customer complaints until resolved. Working alongside HR to manage disciplinary issues within the team relating to absence and performance issues. Part of a team of team leaders, working together to achieve departmental KPI's, supporting each other and collaborating to ensure consistency throughout the department. Taking on additional tasks and using initiative to help ease the workload of my manager. Show less

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  MOD Police

  Sept 2008 - Apr 2024

  Police Officer

  Working as an Authorised Firearms Officer to protect the UK's nuclear defence. Carrying out counter terrorism patrols to deter any unauthorised entry or reconnaissance from taking place. This role requires excellent decision making skills, team working, working well with the public and other agencies, great attention to detail, problem solving, excellent communication skills and maintaining qualification in all aspects of the role.

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  Barclays UK

  May 2024 - now

  TM Analyst