Michelle Hurtado

Experience

• 

  General Electric (GE)

  Jan 2016 - Dec 2016

  Intern

  • Customer service and maintenance for suppliers in the sub business.• Cash leakage decrease due to lost discounts (from 6% to 3%).

• 

  Sociedad Mexicana de Parrilleros

  Apr 2017 - Dec 2017

  Event Manager

  • End-to-end event logistics coordination o Planning o Sponsor’s accounts maintenance o Venue scouting o Travelling & transportation operations o Post-event activites• 30 + Sponsor’s account management o Contract’s fulfillment o Delivery of requirements for sponsors o Collaborative branding and communications between sponsors and event o Creating sponsor packages for different levels of participation in event o Ensured sponsors would renew participation for future events• “Grill Master HEB by Budlight 2017” National Tournament. o Tijuana 2017 - 4,500 visitors - Jun. 10. o Monterrey - 18,000 visitors - Sept. 2 & 3. o Torreon 2017 - 2,500 visitors - Nov. 11. Show less

• 

  Instituto Integral de Tanatología

  Jul 2017 - now

  Co-Owner | Business Manager

  • Business Development plan and Strategy for foundation and growth.• Social Media and Marketing – Resulting on 80,000 followers on FB during the first 7 months.• Involvement with companies to offer them capacitation and counseling for employees.

• 

  Blue Yonder

  Mar 2020 - Apr 2025

  ⬛️ Knowledge Management program coordinator for 1200 + in support organization o Content creation and updating ✦ Creating targeted trainings and delivering it to different audiences o Data and reporting and visualization for organization’s leadership o GenerativeAI: Guided HorizonGPT KB Authoring initiative to align technical work with KCS strategy. o Advised on how to merge technical initiatives with KCS strategy o Reviewed tool workflow and provided feedback to align with KCS principles⬛️ KCS Program Relaunch o Led the Development of KCS Program Revamp o Took charge of the creation and refinement of KCS content in preparation⬛️ Change management activities among the Knowledge Management program o Orchestrated the successful launch of the Knowledge Management Module in ServiceNow, benefitting BY associates. o Ensured data integrity in ServiceNow Knowledge Management Module o Lead quality assurance and influence improvement efforts. o Facilitated effective communication and collaboration among various stakeholders⬛️ Success Portal o Content management upkeeping o Digital adoption initiatives owner ✦ Walk-Me walkthrough guides, alerts, etc. o UX upgrade project manager - Project with partner 7Summits o Experienced QA tester throughout the constant improvements o Led several UAT initiatives with participants of different backgrounds ✦ This included standarization of testing scenarios and actions, prioritizing findings and tracking improvements and fixes Show less

  • Digital Experience Specialist Int

    Apr 2022 - Apr 2025

  • Digital Experience Coordinator

    Mar 2020 - Apr 2022