Moza Rawahy

Experience

• 

  Babuye Shipping Ltd

  Jan 2005 - Apr 2008

  Receptionist

  I worked at Babuye Shipping UK Ltd for three years as a receptionist where I had to do the overall duties of receptionist, however, my main duties was to make sure all Babuye’s customers are satisfied with the service of the company. Also I had to make sure all shipping get delivered to their final destination on time, and in good condition. Therefore I had to make sure all baggage are packed and sealed properly before shipping and after shipping them, I had to also keep tracking the baggage to make sure they reach on time so I could notify our customers.Role and Responsibilities are:- • Greeting customers, visitors, clients offering them refreshments and directing them to the right person• Answering queries/calls and taking messages• Screening phone calls• Keeping the reception area tidy and approachable• Tracking shipments to ensure customer satisfaction• Receipt of courier parcels Show less

• 

  Next Retail Ltd

  Sept 2008 - Feb 2013

  Office Assistant (admin)

  • Tracking customers’ In-store deliveries, home loans, faulty and refunded items.• Responsible for daily cash, cheque & credit card payment reconciliation.• Banking and cash handover with the external security company.• Reconciliation of store delivery and transfer paper work.• Answering calls and dealing with customer queries during managers’ absence.

• 

  Hawes and Curtis

  Feb 2014 - Mar 2018

  Marketing co-ordinator/ merchandise administrator

  Responsible for the preparation of quotations, create campaign and promotion posters, as well as dealing directly with suppliers. Also, involved in daily mundane administrative tasks such as filing paperwork, photocopying, printing campaign signage and answering telephone calls.Duties:• Building strong relationships between Store and Area Management teams.• Advise and coordinate store management on promotion changes.• Allocate posters by store and coordinate the internal and external deliveries.• Support the visual merchandiser during tactical promotional periods.• Publish the company’s monthly newsletter.• Update corporate database for online campaigns.• Update all Marketing and PR files.• Track all PR orders and transfers.• Communicate and update all our cooperate clients on our new season campaign via email.• Creating product codes & purchase orders in Eurostop retail management system.• Identify the best and worst sellers [Web] and advise the merchandising team.• Analyse web stock holding and availability of stocks.• Upload new products online.• Update the online tracker for orders, returns, sales and new arrivals.• Handle John Lewis customer orders and transfer requests.• Create John Lewis invoices Show less

• 

  Moss Bros

  Apr 2018 - Apr 2019

  Hire Operative Coordinator and Administrator

  First Contact and responsible for pro-actively resolving issues and carrying out the day-to-day co-ordination of the Hire Operations, and ensuring that Hire Customers receive the correct outfit, at the correct time, to the correct quality, in the correct location and at the correct cost.Also making sure to order and refill anything and everything that is needed to the office and warehouse. Filling all sick, absent, and holidays files through the in-house system.Duties:• Business management and reporting: Monitoring the ongoing service reporting manage any issues arising, identifying any trends and suggesting any actions as needed within the Hire department.• Stock Management: Manage the forward order pool with Hire Analyst to ensure that stock is available to meet demand, liaising with DC and Cleaners. Key temporary allocations and updates to Model Stocks as directed by the Hire Analyst.• Exception Management: Manage all exceptions and escalations to resolve all issues in a timely and positive manner, including: Substitutions (entire process) including all updates on system, missing order process, Mis-pick process, Same day process, Failed delivery Show less

• 

  N/A

  Apr 2019 - Jan 2020

  Maternity Leave
• 

  REAL Fundraising

  Jan 2020 - now

  • Admin and logistics Manager

    Aug 2022 - now

  • Administrator Supervisor

    Sept 2021 - Aug 2022

  • Administrator and Logistics Coordinator

    Jan 2020 - Sept 2021