Gabriel Isoton De David

Experience

• 

  Universidade Federal do Rio Grande do Sul

  Jul 2018 - Jul 2019

  Bolsista Iniciação Científica CNPq

  Departamento de Física de Altas Energias da UFRGS - Apresentação do trabalho de pesquisa “Investigação da Região de Alta Massa no Detector CMS do CERN-LHC” no Salão de Iniciação Científica da UFRGS

• 

  Enfitec Júnior

  Aug 2019 - Jun 2021

  Consultor

  Trabalhando principalmente com desenvolvimento de projetos e Impressão 3D

• 

  Aprix

  Aug 2021 - Oct 2024

  - Conducted the discovery and idealization of the Costs Consolidation software, transforming it into a shelf product in the company's portfolio while leading the implementation of this module in major clients - Led concurrent software development and implementation initiatives within a B2B, SaaS, Cloud hosted model, for major corporate clients, applying Agile methodologies (Scrum and Kanban) to prioritize backlogs, plan project implementations, and ensure alignment with client and company internal goals.- Conducted executive-level communication with stakeholders, ensuring a clear understanding of project requirements, expectations, and progress. - Served as Key Account Manager for major corporate clients, providing technical support and personalized analyses to help clients achieve their OKRs- Delivered executive presentations showcasing the value generated by projects, resulting in upselling of services across all projects.- Structured the Customer Success playbook for corporate clients, standardizing processes and routines and establishing performance metrics.

  • Product Manager

    Jan 2024 - Oct 2024

  • Product Owner

    Jul 2023 - Jan 2024

  • Jr Customer Success

    Jul 2022 - Jul 2023

  • Customer Success Intern II

    Aug 2021 - Jul 2022
• 

  NPLAN

  Nov 2024 - now

  Customer Success Analyst