Marty McNatt

Experience

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  Emerson Network Power - Avocent

  Aug 2006 - Apr 2015

  Technical training, training development, maintaining the training lab and equipment, Providing technical training of Avocent hardware and software products (DSView, Trellis, Universal Management Gateway, MergePoint Unity, ACS, HMX, etc.) to end-users, partners, inside and outside sales teams. Virtual and instructor led training. Keeping pace with changing data center operations and equipment. Provided technical support for customers using our serial, KVM, and video hardware as well and our Datacenter Management software, DSView. Also was responsible for escalating technical issues to our L3 engineering group. Acted as the liaison to our APAC team to help them with troubleshooting and escalations as well as informing them with L3 updates.

  • Avocent Senior Technical Trainer

    Apr 2009 - Apr 2015

  • Avocent Inside Sales Representative

    Sept 2008 - Mar 2009

  • Avocent Technical Support Analyst II

    Aug 2006 - Sept 2008
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  Vertiv

  Apr 2015 - now

  Working with Product Managers, Engineers, and other Subject Matter Experts to develop and deliver sales training for internal sales reps and partners and technical training covering Vertiv Avocent ITS products for sales engineers and end-users. Training types includes Instructor-led, virtual training, e-learning courses, and producing technical how-to videos. Developing self-paced e-courses using Articulate Storyline and Rise 360 platforms and making the courses available in the LMS (Skyprep and Docebo). Also responsible for building and managing a Training Lab with Vertiv ITS equipment. Show less

  • ITS Learning & Development Manager

    Jan 2020 - now

  • Technical Product Manager

    Apr 2015 - Dec 2019