Aswani Pradeep

Experience

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  Wipro

  Nov 2014 - Sept 2022

  1.Platform Analyst for the project team of product support application system handling operational procedures and methods, recommends changes for improvement, with an emphasis on automation and efficiency.2.Experience in working in SAP systems as part of application related improvements (change requests) and troubleshooting issues.3.Perform some aspects of project management including but not limited to approval gathering, readiness assessment, and other artifacts and controls.4.Provides input into the creation of detailed project plans, work assignments, target dates and otheraspects of assigned projects.5.Provides guidance and context in prioritizing and determining complexity of problems and requests.6.Identifies, research and analyses production problems, develops solutions and resolve problems Show less 1.Technical Lead for the product support application (OCR- SaaS service) handling first point escalation for all technical and process issues.2.Technical proficiency working in Windows Server Enterprise systems, SQL database and AWS cloud environment.3.Measured and reported on application impacting availability issues, monitor and report on problems and error resolution process and perform follow up.4.Major team member in Cloud Server Migration activities as part of application server environment change handling end to end preparation procedures.5.Performed root cause analysis on production issues and determining action items for prevention and resolution.6.Coordinated WAR rooms during critical issues.7.Worked closely with business on features enhancements and big fixes to accommodate their changing business requirements.8.Provided critical end of day batch support, user support, incident management, problem management, user acceptance testing (UAT), batch support issue analysis and resolution.Pe9.rform trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents and ensure SLA adherence.10.Point of contact in all application related queries, performing trouble shooting of all the issues and service requests, changes along with vendor coordination.11.Provided weekly dashboard reports to provide an insight into operations health to upper management Show less 1.Experience with EMC storage systems (Clariion, Celerra and VNX) implementation, administration and troubleshooting. 2.Ensure technical queries are answered and provide necessary assistance for the L1 engineers. 3.Ensure tickets are processed correctly and highlight issues to operations manager. 4.Review queue management and track backlog5.Experience with EMC storage systems (Clariion, Celerra and VNX) implementation, administration, and troubleshooting. 6.Sound knowledge on file sharing protocols like CIFS, NFS. Strong knowledge of block level protocols like FC, iSCSi and FcOE. 7.Sound knowledge on data protection technologies (snapshots, File level replication). 8.Basic knowledge of Windows, UNIX, and esxi administration integrated with storage. 9.Knowledge about Antivirus solution (CAVA) and backup solution (NDMP) to storage systems Show less

  • Platform Analyst

    Oct 2021 - Sept 2022

  • Associate Production Support Lead

    Jan 2019 - May 2022

  • Storage Engineer

    Nov 2014 - Dec 2018
• 

  Wipro

  Dec 2022 - now

  Results-driven ITSM process consultant with experience in facilitating incident mitigation, recovery and resolution, developing and managing incident management program, improving incident tooling, reliability and user communications. Passionate about pushing boundaries and creating value,with solid communication skills, technical affinity, and ability to manage cross functional initiatives in fast-paced environments.

  • Major Incident Manager & Service Level Manager

    Aug 2023 - now

  • ITSM Consultant

    Dec 2022 - Jul 2023