Sanjay Sridhar

Experience

• 

  Citi India

  May 2014 - Feb 2015

  Customer Service Executive

  •Handled customer inquiries and concerns.•Resolved customers banking concerns, improved operations and provided exceptional client support.•Worked with global customers to understand needs and provide efficient customer service.

• 

  NatWest Group

  Aug 2015 - Dec 2021

  •Yearly adequacy reviews carried out to ensure controls designed mitigate intended material risk.•Effectiveness reviews carried out to ensure controls implemented is carried out by the business in an effective manner•Test the controls put up by the BRM Team based on the risk ratings•Communicated with the businesses/control owners to receive documentation•Testing of 30 controls across commercial banking processes – 2 SOX controls•Extended support for collating and evidencing data for internal and external audits•Used coordination and planning skills to achieve results according to schedule Identified risks, analysed information and provided solution. Show less

  • Senior Operations Analyst

    Aug 2018 - Dec 2021

  • Operations Analyst

    Aug 2015 - Aug 2018
• 

  Standard Chartered Bank

  Jan 2022 - Oct 2022

  Team Lead

  •Identified KRIs and KPIs in the commercial banking process•Guaranteed the implementation of risk frameworks, including the risk register, risk mapping grids, risk review, and negotiation forums•Performing periodic and trigger reviews for Commercial Clients.•Based on the risk and entity type Customer due diligence or enhanced due diligence checks are initiated.•Collating management information every month and sharing it with the onshore team.•Actively sharing knowledge with onshore team and conducting brainstorming sessions to make sure process is adhered without diversions Show less

• 

  HDFC Bank

  Dec 2022 - May 2023

  PB Authoriser RBB Manager

  • Handled the entire operations in the branch.• Authorizing all cash and non- cash transactions.• Managed a team of tellers, RM’s and PB sales officers.• Addressing and ensuring quick resolution to customer queries and complaints.• Filing records and documenting for yearly audits.• Co-ordinated in launching a new branch as an interim branch manager.

• 

  Barclays UK

  May 2023 - now

  HRR KYC Manager

  • A specialist member of the KYC (Know Your Customer) team responsible for obtaining, completing, and maintaining all Regulatory KYC documentation for all clients in accordance with the Bank's guidelines and in compliance with UK & global financial regulations.• To provide high value, business critical KYC technical support to the Corporate Bank Relationship Team.• To liaise directly with Relationship Directors to gather KYC information, maintaining a professional manner and delivering excellent client service while managing potentially sensitive client information.• Provide prompt, regular, and proactive updates into business Senior Management. Support Senior Management with complex cases and ad hoc issues.• Support the Front Office on case management and completion. Show less