Stijn Zwanckaert

Experience

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  Imagine Studio

  Jan 2005 - May 2015

  Owner | UX/conceptual design, usability expert & user research

  Imagine Studio's human-centered approach delivers better digital products that will engage your customers.Services include user research & usability testing, digital strategy and conceptual design.

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  Heymans & Vanhove

  Sept 2005 - Apr 2008

  Manager websolutions

  As manager websolutions I was responsible for the creation and follow up of graphical and web projects in this small - but constantly growing - company.

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  Saatchi & Saatchi

  Apr 2008 - Oct 2008

  Project manager / user interface designer

  working at the Interactive department of Saatchi & Saatchi Brussels. (projects includes: PlasticsEurope, Carrefour, SCA Containerboard, ...)

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  Telenet

  Jun 2008 - Mar 2010

  Web designer / e-creator

  conceptualization, ux design & creation of Telenet webshop

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  Belgacom

  Jan 2011 - Jan 2013

  Ux/web designer

  conceptualization and webdesign for new Belgacom e-Shop (2011-2012)web creation for new Belgacom website (2012)

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  Trilec

  Dec 2012 - Jul 2013

  Ux/web designer

  design & concept for company website (wireframing, stakeholder meetings, ...)new concept/design/html & css integration for responsive webshop

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  Digipolis

  Sept 2013 - Jul 2014

  Front-end interaction designer

  Working on the new antwerpen.be platform

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  ING

  Jul 2014 - Mar 2015

  UI Engineer

  Wireframing, prototyping and user testing for a new digital service banking platform

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  Niko

  Mar 2015 - Mar 2017

  UX Designer

  User Centered Design for Niko's Home Automation platform. Tasks include: user research, usability reviews & testing, prototyping & wireframing, user interface design ...

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  Umano

  Jun 2015 - now

  Owner | improving customer- and employee experience

  Umano guides companies in optimizing their internal operations and products through a supported customer- and employee-centric approach

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  ENGIE Electrabel

  Jan 2017 - Jun 2018

  UX lead digital sales flow B2B

  user researchuser journey mappingconceptual designinformation architectureusability testing

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  Telenet

  Mar 2017 - Dec 2017

  Conceptual designer Telenet Digital TV
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  Belfius

  Jan 2018 - Mar 2019

  UX Architect

  Defining new concepts for B2C and B2B banking clients with big focus on user empowerment and creating frictionless digital flows to improve customer’s bank interactions. Projects included: Access to full portfolio for wealth clients, E2E insurance claim flow on mobile devices for B2C clients, Creation of invoice solution for small business owners.All projects included conceptual design, information architecture, user research

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  Attentia

  Mar 2019 - Dec 2021

  UX lead Attentia DOTS platform

  Lead the User Experience (UX) strategy for the digital DOTS platform (payroll and health services)Define and communicate concise UX principles and guidelines, empowering 5+ multidisciplinary teams to progress efficiently and autonomously, ensuring a cohesive end-to-end customer journey.Promote a user-centric approach, integrating user research to swiftly transform customer insights into iterative product solutions.

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  Napoleon Sports & Casino

  Dec 2021 - May 2024

  Head of Product Design

  Defining & implementing long term design & product vision for the digital products (web & app) while advocating the significance of UX design and a user-centric approach within the company.Setting up and leading a design team with a data driven mindset (During a 6 month period also leading the user researchers).Measuring UX & design performance (matching business and customer needs) showcasing a significant positive impact on both customer satisfaction and retention.

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  Happening

  Jul 2023 - May 2024

  Gaming Design team lead

  Guiding a team of designers spread across Europe (Belgium and Croatia) in crafting the big-picture and day-to-day design direction for the global gaming product (for Superbet, parent company of Napoleon Games).