Rafi Jalali

Experience

• 

  Stracon india Ltd.(IC call center)

  Apr 2004 - Dec 2006

  CSR

  Stracon India Ltd. (Indian Airline Call Center) Worked as Group Leader (Apr 2004 to Jan 2006) • Joined as a customer service agent and left as a Group Leader in Tele Check-in• Have worked in reservation • Have worked in arrival departure department• Have worked in packages• Have worked in Assistance department• Worked as Group Leader in Tele Check-in department

• 

  LowFareIndia.com

  Jan 2006 - Sept 2006

  Sales executive

  • Handling Inbound Calls from US.• Making Reservation on Amadeus• Follow up the calls • Making reservation as per consolidator fares and published fares.• Pricing the PNR• Coordinating with consolidator and airlines.

• 

  InterGlobe Technologies Ltd (IGT)

  Sept 2006 - Feb 2008

  Education Travel Management (EF Tours)

  Job Profile: Handling Student group travel for EF Travel. Making reservation as per student Tour. Checking Tour details as per contracted fares or Ad-Hoc Fares. Coordinating with airline for any changes. Monitoring Group flight space & schedule for Education tours originating out of USA Taking care of tour till the tour price. Pricing the tour as per contracted fares, Ad-Hoc fares or published fares.

• 

  Dnata

  Mar 2008 - Feb 2023

  • Managing Operation and Implants operations for Jeddah region• Day Close and making DSR.• Day to day operation issues• Supporting other staff for Ticket Issuance, Re-Issue/exchange , Refund, Void, GDS Queue• Conducting staff GDS training (Galileo/Saber) • Making monthly Roster.• Managing staff vacation roster keeping in mind for client satisfaction and operation.• Negotiating with airline for special fares for the groups• Making sure All HRG report finished with-in time frame.• Control on Credit Limits.• Monitor a regular flow of collection from clients.• Follow-up with staff and sales to collect payment on time.• Conducting system training & in-house system DFO for new comers.• Meeting and Client visits to Implant.• Admin and HR Support.• Account Management• Conducting Periodic Workshops on Products.• Conducting Periodic staff review and educate staff on their performances.• Preparing Periodic reports on monthly activities.• Making Dash Board report for clients. Show less • Handling corporate client.• Making reservation as per corporate requirement.• Making reservation for best and cheapest available options.• Arranging Hotel and car booking as per travel plan• Arranging meeting rooms for meeting and interview• Handling one of the top key implant MARS for dnata• Handling booking and all travel related inquiry for Top management.• Maintaining cost control policy of MARS Saudi by working out the most convenient & cheapest possible airfare.• Handling groups for training & seminars• Negotiating with airline for special fares for the groups• Personally organized business proposals on behalf of MARS Saudi for corporate deals with local hotels.• Monitoring on timely delivery of statements & recovery of payments• Making MIS report 1st week of every month and pulling out MIS report data for other HRG corporate company.• Supporting other staff to complete MIS report and making sure to finish all report within deadline. • Conducting system training & in-house system DFO for new comers.• Handling other implant operation issues. Show less • Responsible for the Tariff & Pricing related issues for the entire network in Saudi Arabia.• Filing & distribution of fares of all online & offline carriers in Tariff Database.• Handling special fares, Ad-Hoc fares, package / IT fares of different airlines.• Maintaining deals & steals of different airlines.• Maintaining corporate deals for corporate houses.• Attending calls on fare related queries from all the front liners i.e. Retail / Corporate / Call Centre of all the locations are in operation.• Update changes on fares & taxes from time to time when such things are in place.• Co ordinate with IT teams for any issues related to tariff database & operating systems & further follow ups till the issue is resolved.• Priorities particular airlines & promote sale as per organization’s interest.• Constructing normal fares on corporate travel counsellor’s request from time to time.• Ensuring that all the fares are updated in the system & accessible from all location for sale to enable a smooth & hassle free operation.• Conducting system training & presentation for new comers. • Coordinating with IT’ team of Dubai related to system upgradation requirements. • Handling & distributing seats on request from the airlines block during high season. • To check on the PNR details once the ADM’s are received• Scrutinize as whether it was an error by Tariff or issuing agent or airline• Check e-Ticket copy, check on loaded fare in tariff database & if issued through other fare then to look for the guaranteed fare or not.• Look & ask for airline approval if issued under special deals etc from the issuing agent.• Send request for waiver to the concerned airline with the reference of LMs or Supervisors.• Follow up the case until resolved or declined by the airlines. Show less

  • Corporate Supervisor

    Apr 2014 - Feb 2023

  • Sr. Travel Consultant

    Jun 2010 - Mar 2014

  • Tariff and ADM officer (Mar. 2008 – June 2010)

    Mar 2008 - Jun 2010
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  Dnata Travel Group

  Feb 2023 - now

  Operations Officer-WP