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Mike Heath

Mike Heath

IT Change Mangement Coordinator

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location of Mike HeathDublin, California, United States

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  • Timeline

  • About me

    Senior AV Events and Ops Manager - Milestone @ Uber | Audiovisual Technology, IT Infrastructure Management, Physics Graduate

  • Education

    • Weber State University

      -
      Bachelor of Science - BS Physics

  • Experience

    • Teleperformance

      Aug 2009 - May 2012
      IT Change Mangement Coordinator

      - Provided project management for major IT infrastructure changes across 100 client lines of business located in 20 countries- Implemented outage impact documentation system that halved time to collect impact analytics- Implement ITIL v3 standard infrastructure documentation and processes- Provided triage, escalation, resolution, and root cause analysis of major outages

    • US Army

      Apr 2013 - Jun 2018
      Captain

      - Directly led up to 350 Soldiers in a variety of units and circumstances- Implemented an aggressive maintenance program, increasing the readiness of $20 million in Chemical, Biological, Radiological, and Nuclear tactical equipment from 33% to 100% fully mission capable- Trusted with capabilities presentations and joint coordination with international partners- Responsible for complex logistics, maintenance, and records organization tasks in compliance with US Army and Federal regulations Show less

    • Shoreline Community Church

      Jun 2018 - Jun 2021
      IT Director & Production Coordinator

      - Oversaw all IT infrastructure for 150+ employees and volunteers, including desktop support, network infrastructure, printers, and display/kiosk devices- Experience with wide varieties of IT infrastructure including Windows, Mac OS, Google Workspace, Dell Enterprise Networking, Cisco, Meraki, Ubiquiti, and VMWare VSPhere- As Production Coordinator, was lead broadcast audio engineer and principal lighting designer for church services and live events with over 2,000 attendees - Oversaw major production infrastructure upgrades including installed conference room infrastructure upgrades, fiberoptic distribution, and a complete revamp of broadcast video and audio systems- Oversaw major electrical refit project, focused on safety and future expansion. Completely redesigned 3 phase, 400 Amp theatrical power distribution system, working with electrical contractor team Show less

    • Mount Hermon Camp and Conference Center

      Jun 2021 - Nov 2023
      Audio Visual Manager

    • Milestone Technologies, Inc.

      Nov 2023 - now
      Senior AV Events and Operations Manager @ Uber

  • Licenses & Certifications

    • Dante Certification Level 1

      Audinate