Akash Patel

Experience

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  Packt

  Jul 2016 - Jan 2018

  Technical Editor

  • Ensured that the author presents the material in a way that benefits the reader.• Verified that all the chapters in the book clearly communicate their goals to the reader.• Looked for a consistent approach to the material in all areas of the manuscript.• Followed Agile development environment to create, edit, and proofread the technical content.• Performed code testing to validate the technical accuracy of the book.• Checked facts, references, and illustrations for accuracy and ensure it matches the text and is appropriate.• Applied the Packt styles to the chapters and ensure the formatting is as per the Packt style sheet.• Tackled issues such as traditional grammar, punctuation, house style, and spelling check and ensure the language and grammar aspects are perfect in the chapter.• Participated in the editorial coordination with Development Editor, author, translator, and Editorial Manager. Show less

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  Software AG

  Jan 2018 - Apr 2019

  Technical Writer

  • Researched and created documentation such as user guides, How-To’s and other knowledge-base articles.• Analyzed API and specification documents to understand the product architecture and components.• Created and edited user guides and tutorials.• Wrote marketing blogs and create strategies to market the product.• Followed Agile process to develop the content and work in collaboration with other team members.

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  Quickwork

  Jun 2019 - Nov 2022

  Technical writer and manager

  • Developed documentation guide for two products; Quickwork Integration Platform and Conversation Management using Agile methodology.• Created 500+ customer-centric articles catering to problems faced while connecting an app with Quickwork.• Created and curated descriptions and UI content for 1500+ third-party apps present on the website.• Produced 50+ knowledge base articles.• Worked in a cross-functional environment with Senior Developers, Testers, UI/UX team, Marketing team, and Sales team to understand customer issues, user experience hurdles, and visitor barriers.• Managed associate team members and deliver high-quality content for corporate clients. Show less

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  Syndigo

  Dec 2022 - Nov 2023

  Senior Information developer (Technical Writer)

  • Design and develop technical documentation of platform, app SDK, and product/apps through Agile development process.• Conduct quality assurance initiatives such as proofreading, peer review, technical review, and information testing of documentation.• Acquire good product knowledge from technical as well as business user aspects and open-source authoring tools and technologies.• Coordinate with Subject Matter Experts (SMEs) and developers to ensure documentation accuracy and clarity.• Publish and manage multiple documents and delivery schedules in a dynamic environment using a CMS tool such as Doc 360.• Initiate, develop and maintain a close working relationship with other team members and the supervisor. Show less

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  Food Basics

  Aug 2023 - now

  Cashier Supervisor

  * As a Supervisor:- Audit and manage finances on each cash counter of the store.- Oversee cashiers and shelf stockers for their daily operations getting perform.- Address customers' requests, comments, and complaints related to services, sales, and products.- Keep records of expenditures, sales figures, and employee performance.- Monitor shelved stocks and product displays, and the general appearance of the store.- Train new staff members and schedule shifts.- Close the store at the end of the day successfully.* As a Cashier:- Perform all payment procedures such as tax-exempt, raincheck, coupon redemption, cashback,and refund.- Get in charge of self-checkout from opening to closing the kiosks.- Assist customers at self-checkout with any concerns regarding products, services, or payments.- Answer customer calls at the customer service desk.- Deal with lottery redemption and lottery allocation.- Collaborate with people across the floor for price checks of the product.- Cash collection and maintaining daily records of the collection as per the procedure. Show less

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  IPFusion

  May 2024 - Jun 2024

  Technical Writer

  • Crafted comprehensive feature documents, how-to-guides, and API documents. • Created engaging videos to simplify technical concepts and showcase software functionality collaboratively.• Revamped internal training documents and wiki articles for better clarity.• Prepared release notes for each feature document.• Played a pivotal role in advancing all technical writing aspects within IPFusion.

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  Savers | Value Village

  Jun 2024 - Aug 2024

  Community Donation Center Associate