Muath Alsakran

Muath Alsakran

Customer Service Agent

Followers of Muath Alsakran457 followers
location of Muath AlsakranDammam, Eastern, Saudi Arabia

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  • Timeline

  • About me

    Turnaround Coordinator Team Leader at SGS - Saudi Ground Services , LLB - LAW

  • Education

    • Prince Mohammad Bin Fahd University

      2008 -
      Bachelor of Engineering - BE Mechanical Engineering

      Did not graduate.

    • Saudi Electronic University

      2018 - 2022
      Bachelor of Laws - LLB Law 3.19/4
  • Experience

    • Flynas

      Jan 2014 - Dec 2015
      Customer Service Agent

      Multitask “ Counter- Baggage service - boarding gate “

    • SGS - Saudi Ground Services

      Jun 2015 - now

      Overseeing all turnaround activities and employees within the ground service company in relation to:•Brief Before & After with Duty Manager , Customer Airline.•Manual for Ground Operations Manual (GOM). •On Time Preference (OTP).•Service Level Agreement (SLA).•Dangerous Goods Regulations (DGR).•Assurance of Safety and Quality. •Aircraft Loading and Offloading.•Services for Passengers. •Technical Operations.•Fleet Solutions.•Analysis and coordination of flight delays.•Weight and balance of the aircraft.•Matching Load Sheet with Actual Plan.•Last Minute Change (LMC).•Ground/Cockpit Headset Communication•Risk Management System.•Solving problems. •Customer Airlines Satisfaction. Show less Overseeing all turnaround activities and employees within the ground service company in relation to:•Brief Before & After with Duty Manager , Customer Airline.•Manual for Ground Operations Manual (GOM). •On Time Preference (OTP).•Service Level Agreement (SLA).•Dangerous Goods Regulations (DGR).•Assurance of Safety and Quality. •Aircraft Loading and Offloading.•Services for Passengers. •Technical Operations.•Fleet Solutions.•Analysis and coordination of flight delays.•Weight and balance of the aircraft.•Matching Load Sheet with Actual Plan.•Last Minute Change (LMC).•Ground/Cockpit Headset Communication•Risk Management System.•Solving problems. •Customer Airlines Satisfaction. Show less

      • Turnaround Coordinator Team Leader

        Jul 2023 - now
      • Turnaround Coordinator

        Jun 2022 - now
      • Senior Customer Service

        Jun 2015 - now
      • Customer Service Agent

        Jun 2015 - now
  • Licenses & Certifications

    • Aircraft Marsh

      SGS Certification & Professional Training
      Jan 2022
    • Headset Communication

      SGS Certification & Professional Training
      Jan 2022
    • Airport Security Awareness Course

      GACA - General Authority of Civil Aviation - Saudi Arabia
      Sept 2025
    • Introduction To GACAR 68

      SGS Certification & Professional Training
      Jan 2022
    • Hand Signal

      SGS Certification & Professional Training
      Jan 2022
    • Dangerous Goods-CAT 08/10

      SGS Certification & Professional Training
      Aug 2023
    • Dangerous Goods GACAR

      SGS Certification & Professional Training
      Jan 2022
    • Loading and Offloading

      SGS Certification & Professional Training
      Jan 2022
  • Honors & Awards

    • Awarded to Muath Alsakran
      Certificate of Appreciation Matarat Customer Experience Nov 2024 In grateful recognition for the valuable contributions and efforts to creating a unique customer experience in our KSA Airport.
    • Awarded to Muath Alsakran
      Appreciation Letter Appreciation Letter from Emirates Airline Jan 2024 Appreciation Letter for the effort in 2023.
    • Awarded to Muath Alsakran
      Safety Shield - Jul 2023 Received this award due to follows the procedures and ensures all activities on aircraft as per SOP.
    • Awarded to Muath Alsakran
      Appreciation Letter Fly nas & Fly Adeal baggage service Jul 2020 For the energetic hard work in accomplishing the tasks I handled in the baggage service and finding 25 stolen baggage By working with DACO and Airport police.
    • Awarded to Muath Alsakran
      Appreciation Letter Saudia Airlines appreciate letter May 2018 Good performance highlighted by the Station Manager.
    • Awarded to Muath Alsakran
      Employee of the month Employee of the month Jul 2017 Found 160000SAR in check-in bag and return it to passenger.
    • Awarded to Muath Alsakran
      Appreciate letter Appreciate letter PIA station manger appreciate the work in baggage service.