Muath Alsakran

Experience

• 

  Flynas

  Jan 2014 - Dec 2015

  Customer Service Agent

  Multitask “ Counter- Baggage service - boarding gate “

• 

  SGS - Saudi Ground Services

  Jun 2015 - now

  Overseeing all turnaround activities and employees within the ground service company in relation to:•Brief Before & After with Duty Manager , Customer Airline.•Manual for Ground Operations Manual (GOM). •On Time Preference (OTP).•Service Level Agreement (SLA).•Dangerous Goods Regulations (DGR).•Assurance of Safety and Quality. •Aircraft Loading and Offloading.•Services for Passengers. •Technical Operations.•Fleet Solutions.•Analysis and coordination of flight delays.•Weight and balance of the aircraft.•Matching Load Sheet with Actual Plan.•Last Minute Change (LMC).•Ground/Cockpit Headset Communication•Risk Management System.•Solving problems. •Customer Airlines Satisfaction. Show less Overseeing all turnaround activities and employees within the ground service company in relation to:•Brief Before & After with Duty Manager , Customer Airline.•Manual for Ground Operations Manual (GOM). •On Time Preference (OTP).•Service Level Agreement (SLA).•Dangerous Goods Regulations (DGR).•Assurance of Safety and Quality. •Aircraft Loading and Offloading.•Services for Passengers. •Technical Operations.•Fleet Solutions.•Analysis and coordination of flight delays.•Weight and balance of the aircraft.•Matching Load Sheet with Actual Plan.•Last Minute Change (LMC).•Ground/Cockpit Headset Communication•Risk Management System.•Solving problems. •Customer Airlines Satisfaction. Show less

  • Turnaround Coordinator Team Leader

    Jul 2023 - now

  • Turnaround Coordinator

    Jun 2022 - now

  • Senior Customer Service

    Jun 2015 - now

  • Customer Service Agent

    Jun 2015 - now