Jevgeni Leonov

Experience

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  Besel-Alarm OÜ

  Jan 2004 - Dec 2004

  Sales Manager

  • Projection of security systems• Composition of contracts• Customer relationship management

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  Entraction

  Mar 2006 - Dec 2006

  • Contribute to the ongoing development and improvement of payment methods offered to customers’ by the gaming platform. • Assisting customers with payment related queries.• Processing customers’ deposits and withdrawals by wire transfers and e-wallets• Software testing. • Contribute to the ongoing development and improvement of customers’ experience• Solving customers’ problems via e-mail.• Respond promptly and effectively to incoming customer queries• Administrating customers’ accounts• Software testing

  • Payments Support Operator

    Sept 2006 - Dec 2006

  • Customer Support Representative

    Mar 2006 - Aug 2006
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  IGT

  Jan 2007 - May 2014

  Head of Fraud Investigations

  • Performing duties of product owner for the fraud prevention, payments, certifications, compliance and customer identification parts of the gaming platforms.• Contributory in developing requirements and launching gaming platforms compliant with Malta, Denmark and Mexico regulated online gaming markets.• Successfully ran external anti-money laundering auditing process. Received multiple affirmative audit reviews. • Completed multiple product/feature verification testing cycles.• Cooperation with regulatory bodies in regards with platforms and operations compliance with local regulations.• Assistance to law enforcement agencies in fraud related investigations.• Coaching and supervision of team up to 4 people dealing with fraud prevention and verification of identification documents.• Managing of credit card disputes (chargebacks). Show less

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  Kuehne+Nagel

  Jul 2014 - now

  • Acting in a role of the IT Project Manager for the product of responsibility.• Managing budget planning and execution for the project.• Managing internal and external development teams responsible for Dynamics CRM implementation with high level of customization.• Responsible for the development process definition, execution and continuous improvement in tight cooperation with the business counterparts. • Part of the team responsible for one of the largest on-premises Dynamics CRM implementations in Europe.• Analyzing the business requirements for the migration from the in-house built system to Dynamics CRM 2013.• Collecting and analyzing requirements for new functionality to be introduced with the new system as well as reimplementation of previously available functions.• Providing operational support for Dynamics CRM 2013 after the go live date.

  • Product Lead

    Feb 2020 - now

  • Team Lead

    Jun 2016 - now

  • System Analyst

    Jul 2014 - Jun 2016