Ganesh Babu

Experience

• 

  Amazon

  Mar 2016 - now

  ➤ Developed an automated mechanism to identify and fix inconsistent product variation in catalog, due to manual oversights. Effectively reduced customer escalations (vendors/manufacturers) by 96%.➤ Owned end-to-end operations, effectively managed work flow, estimated ETA’s, maintained and calibrated standard operating procedures for 21 marketplaces across sites in India, Europe, and Japan.➤ Operated as a business POC in building an org level cost-effective KPI dashboard with interactive data visualizations that enabled stakeholders to take smart data-driven decisions. Tool: QuickSight (Business intelligence (BI) service built on AWS)➤ Mentored individual associates for their career development and oversaw training programs for new hires.➤ Closely collaborated with senior tech partners and identified areas where operational reforms could boost efficiency. With the operational adjustments carried out on a 200-member team (spread across 4 sites), ROI increased by a factor of 1.6 and the losses in ML modules were reduced by 3%.➤ Designed and implemented a site-level rewards and recognition program and contributed by shaping a positive organisational culture. Show less ➤ Administrator of a Machine Learning (ML) based Natural Language Processing (NLP) tool called KPEX (Key Phrase Extraction). which automatically extracts valuable product information from unstructured text data (product title, bullet points, product description) and writes them back to structured catalog fields.➤ A key team member in the project's expansion to other marketplaces (onboarded 4 new marketplaces).➤ Assisted a 40-member team to consistently provide the best human judgements to enhance Machine Learning algorithms and help the system perform at its best. Show less

  • Catalog Specialist II

    Dec 2022 - now

  • Catalog Specialist I

    Apr 2020 - Nov 2022

  • Catalog Quality Associate

    Oct 2016 - Mar 2020

  • Catalog Associate (L2)

    Mar 2016 - Oct 2016