Dan Scholtes

Experience

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  US Navy

  Jan 1978 - Aug 2000

  Aviation Master Chief

  . Senior enlisted advisor and administrative manager for 120 military and 65 civilians performing over 50,000 test equipment calibrations and repairs annually. Developed and managed a comprehensive network based personnel administration database to track personal and professional fields including job assignment, qualifications, job category assignments for manpower analysis, recall/next-of-kin information, limited duty restrictions and advancement requirements. Worked closely with military and senior managers to achieve initial Navy Laboratory Certification followed by ISO-9000 Accreditation. Coordinated with senior fleet representatives to perform detailed analysis of productivity, personnel requirements and future workload to develop accurate manning requirements documents. Show less

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  QWEST COMMUNICATIONS CORP

  Jul 2001 - Apr 2004

  IT Services Manager

  Coordinated the computer support for 5,500 people in the Business Markets sales and support channels nation-wide. Developed and administered annual operating budget. Managed technicians performing repair, image installation and deployment of laptops, desktops and peripherals. Worked closely with corporate IT professionals in all matters related to computer procurement, repair, deployment and reuse. Developed and managed deployment databases used for asset management.

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  Innova Systems International, LLC

  Apr 2004 - now

  Customer Support Manager

  Primary support and training representative for major fleet concentration area. Responsible for the operational and administrative efforts of a dispersed team who provide support and training for all aviation units employing Navy training and readiness applications. Provide advanced troubleshooting skills to resolve technical problems. Research, reports and correct quality assurance issues. Use extensive experience and judgment to plan and accomplish goals. Lead and direct the team to ensure that customers are satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommend changes to products or services to fulfill customer needs. Familiar with a variety of the field's concepts, practices, and procedures. Show less