Suresh Bora

Experience

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  Kinfotech Private Limited

  Jan 2010 - Jul 2011

  Technical Support Executive

  Role: 1.Handling Information Security Products and enabling them by conducting sales & technical trainings on the products. 2.Deliver technical support and services either in person, by telephone, or electronically to customers before Post sales issues to customers3.Comprehending the competitors and their respective technical value proposition to cross sell the products.4.Providing technology consulting, support to channels & customers including successful demonstration of product features and USP at customer site.5.Addressing the post-sale issues for key customers.6.Developing high impact sales tools such as a whitepaper, presentation, case study and TCO/ROI analysis to 7.Enable the internal as well as the channel sales team. 8.Training the channel team and customers.9.Demonstrating technical presentations on products and solutions.10.Designing the scope of work on implementation of products/solutions.11.Implementing the architecture and integration with existing solutions.Handled Symantec nationally.Notable Achievements:Handled products like Symantec, TrendMicro, Ironport , Citrix and Bluecoat.Handled pre-sales and Implementation projects of customers in various sectors like Government, IT & Defense, BPOs, Manufacturing, Educational, Medical and Telecom.Key Projects Handled:Yenepoya university – Symantec AV POC and implementation.BEL - Symantec Encryption- POC/ ImplementationSLK Softwares – Citrix Xen server, XenApp and Xen Desktop POC.QuEst- Citrix XenApp POC/ ImplementationQuEst - Part of Bluecoat proxy Implementation. QuEst- Symantec DLP POCArisGlobal - Symantec Encryption/ PGP Encryption POC/ ImplementationSKOL (Sab miller) POC Citrix XenApp24/7 Customers– Part of Implementation in Altiris Patch management solution.24/7 Customers- Part of Implementation in Citrix Xen server, XenApp and Xen Desktop.Telcon- PGP Whole disk Encryption POC.Yokogawa – Symantec AV POC/ Implementation Show less

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  Acropetal Technologies Limited Bangalore

  Jul 2011 - Nov 2012

  Technical Team Lead

  Pre-sales Solution consulting 1.Proof of Concept2.Training and development.3.Solution architecting4.Design & implementation of Security Architectures5.Preparation of Technical proposal6.Post sales calls, close it without escalations; Experience in customer handling /pre-sales and post sales calls. 7.Insightful knowledge POCs & implementation.8.An effective communicator with strong team management, analytical and problem-solving skills.Pre-sales - Information Security 1.Providing pre-sales support including customer presentations, demos, POC and documenting, negotiating terms of an agreement and concluding sales.2.Advising on business models & revenue models, new business process ideas and rate of return on investment.3.Conducting internal team and Customer Product hands-on training and Documentation.4.Suggesting improvements in the operations and processes to make the system full proof. 5.Troubleshooting of endpoint security/web/ mail and data security and virtualization (Citrix).6.Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of software for Enterprise customers.Post Sales- Security and Virtualization1.Installing & Publishing Application on Citrix2.Providing access to published application as the user requirements3.Perform Resource Management Activities4.Monitor health of Citrix Servers5.Monitoring health of hosted application on Citrix6.Administer, manage and provide technical support for Anti-Virus, Web/ Mail Security, Data security and Encryption.7.Analyze and resolve issues.8.Ensure integrity of supported environment.9.Information gathering & planning the deployment strategy.10.Actively and preemptively determine possible faults and causes by the execution of pre-determined health and operational checks.11.Identify and manage issues addressed by sys admins or network admins.12.Provide Remote support to resolve priority issues. Show less

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  Valuepoint TechSol Private Limited

  Jan 2013 - Mar 2015

  Senior Lead-Technical

  Technologies:• Server and Endpoint Backup (Software & Appliance)• Mail & File ArchivalKey Result Areas:• Technology Ownership• Single Point of Contact for Sales & Client Queries• Pre-Sales• Implementation• Post Sales• Team Building & MentoringKey Performance Areas:• Responses to Requests for Information from Clients I Sales Team to provide product, business and technical knowledge in support of presales activities.• Liaison with Vendor Technical Community to provide technical Solutions to Clients• Responsible for relevant certifications, Skill Enhancements & Knowledge management of self and team.• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.• Adherence to process compliance • Internal Business Process• Weekly Reports • Implementation• Define SOW• Ensure Acceptance from all stake holders• Update Project Progress to all stake holders• Commit & Ensure closure time lines • Post Sales• First level support• Escalate to Vendor TAC• Respond to the customers on incident closures• Update resolution progress to all stake holdersAccomplishments: • I was recognized by Symantec as a BEST IMPLEMENTATION RESOURCE for South India for the year 2014• Symantec Netbackup 5230 Appliance implementation for India's largest biotech company. Implemented Netbackup 5230 appliance for Disk and Tape backup for Windows and IBM AIX- Physical and Virtual Environment which includes Microsoft SQL Servers, Microsoft Exchange server, Microsoft Sharepoint Servers, Application servers and SAP database-Sybase database. Implemented in SAN and NAS environments.• Symantec Netbackup Implementation for well-known Brewery Company. Implemented Symantec Backup for Bangalore and Mumbai location for Windows and IBM AIX servers. Show less

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  Infotouch Technologies

  Apr 2015 - Nov 2017

  Senior Technical Consultant

  Consulting, Designing and Professional services for Symantec I.T Security & Veritas Availability, Citrix Virtualization and Storage Solutions.

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  IConnect IT Business Solutions DMCC

  Oct 2020 - now

  As Chief Technology Officer at iConnect IT Business Solutions, I'm passionate about leveraging technology to drive business growth and deliver exceptional value to our clients. My focus is on developing and executing a strategic technology vision, fostering a culture of innovation, and building high-performing teams.With 15+ years of experience in the IT industry, I bring a deep understanding of cloud technologies, cybersecurity, and software development. I'm committed to staying ahead of the curve, exploring emerging technologies, and ensuring iConnect IT remains at the forefront of innovation.My key responsibilities include: Developing and implementing a comprehensive technology roadmap. Leading the design and development of scalable and secure IT solutions. Ensuring the reliability and security of our IT infrastructure. Building and mentoring a talented technology team. Partnering with clients to understand their needs and deliver tailored solutions.I'm driven by the challenge of solving complex technology problems and empowering businesses to achieve their goals. I believe in the power of collaboration and strive to build strong relationships with clients, partners, and team members.Let's connect and explore how technology can drive your business forward." Show less

  • Chief Technology Officer

    Feb 2024 - now

  • IT Infrastructure Lead

    Nov 2017 - now

  • Project Manager & Tech Lead

    Oct 2020 - Mar 2025