Jenny Sisk

Experience

• 

  Carolina Assisted Care

  Mar 2010 - Oct 2020

  Agency Director

  The Agency Director has the authority and responsibility for the overall Administrative Direction of the agency.The Agency Director is a seasoned manager with experience in business operations. Comfort with employee and client relations plus financial management and budgeting. The Agency Director must be willing to take on any task. They must be detailed-oriented while possessing the innate ability to multi task and prioritize. Must have excellent communication skills.Responsibilities include but are not limited:1. Manage incoming phone calls2. Handle all escalated customer concerns3. Assist in recruitment, interviewing and hiring, perform back ground checks4. Process Payroll5. Determine and regularly re-asses bill and pay rates6. Oversee Client billing7. Oversee collections of receivables in a timely manner8. Agency Director will conduct a comprehensive evaluation of operations at least annually9. Compliant PoliciesThe governing body or its designee shall establish and implement written policies governing agency operation. Such policies shall be available for inspection by the Department. The policies shall include:(1) a description of the scope of services offered;(2) admission and discharge policies;(3) supervision of personnel;(4) development of, and updates to, the plan of care;(5) management of emergency care situations in the home;(6) time frame for completion and return of service records to the agency;(7) personnel qualifications;(8) an organizational chart;(9) program evaluation;(10) employee, client confidentiality; and(11) coordination of and referral to and from other community agencies and resources. Show less

• 

  PROMAN Staffing USA

  Feb 2021 - now

  The Branch Manager will ensure that the day to day operation of the business is as efficient as possible, that all employees are aware of their responsibilities, that their performance meets expectations, the Branch is compliant with all Unemployment and Workers’ Compensation requirements and that the clients are satisfied with our service. Responsible for profit/loss of that particular Branch(es).Manages staff of Recruiters and On-Site Supervisors/Managers including recruiting, training, and development of new and existing staff.Maintains work shift scheduling; reviews and approves hours worked by subordinates.Ensures order fulfillment, partners with local recruiting sources.Counsels and disciplines service employees when needed.Oversees payroll processing to ensure that timely and accurate information is maintained in the system and provided to corporate payroll processors.Monitors inventory of office supplies and orders when neededMonitors and controls office expenses within budget guidelinesVisits clients, builds and maintains rapport with them.Assists Sales Executive with acquisition of new customers.Provides client-specific reports and other reports as needed.Responsible for meeting PROMAN goals on payroll/billing errors and branch assessments.Leads the weekly branch meeting.Works with National Unemployment Coordinator to monitor unemployment claims; may attend hearings by phone or in person.Ensuring branch compliance with PROMAN's Health and Safety Program through developing and implementing plans and goals to minimize injuries and WC costs. Show less Provides customer service and support to all applicants at the kiosks and front desk.Responsible for 100% accuracy of all applications, I-9 forms, medical questionnaires and W-4 and other forms associated with the application & hiring process.Provides accurate and timely weekly payroll input.Conducts pre-employment screening and reference checks as needed.Screens new candidates, evaluates job skills to ensure the highest fill rates possible and excellent customer satisfaction. Screens for skilled candidates to assist the Skilled Recruiters.Facilitates employee orientation training and client-specific testing.Effectively communicates the skills required and expectations of jobs to which employees are dispatched.Maintains effective business relationships and communications with all Paramount Staffing clients.Effectively manages and immediately resolves any problems with client orders, including escalation to branch management or other Paramount personnel based on the Service Escalation Chart.Ensures accuracy & completeness of assignment information in Avionte at all times.Manages and continually assesses employee information available in the system to keep it current and accurate at all times.Visits client sites to gain knowledge of specific operations and job assignments to provide accurate expectations to employees about jobs and to enhance recruitment and placement.Counsels, coaches, and takes disciplinary action with service employees when necessary.Participates effectively in and encourages a “team” working environment.Works with peers and managers to effectively provide staffing coverage and minimize overtime hours within the branch office.Assists in the development of changes in procedures, policies and forms that positively impact the business and reinforce a commitment to continuous improvement.Completes certification within one year of hire.Cross-trains with other functional areas of the business to provide backup as needed. Show less

  • Branch Manager

    Aug 2022 - now

  • Recruiter

    Feb 2021 - Jul 2022