Meg Smith

Experience

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  University of Minnesota

  May 2001 - Aug 2001

  Lab assistant, Department of Pharmacology

  Conducted library, online, and laboratory research to support several projects concerned with drug addiction and its relevance to the development of pain-killer medications. These studies on developing a perfect analgesic agent or pain treatment paradigm involved receptor structural analysis, defining the cellular trafficking of the receptor, and identifying the cellular proteins that participate in receptor signaling and regulation. Approaches and techniques used in these studies encompassed biochemical, molecular biological, cellular, genetic and proteomic analysis of the components involved. Show less

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  University of Notre Dame

  Mar 2002 - Jun 2004

  Designed sub-projects of larger on-going research re: the phenomenon of speciation. Utilized data acquired through field research, scientific articles (library and online), and standard laboratory procedures (sequencing gene regions, microsatellite analysis, microarray analysis, developing specific DNA sequence search algorithms). Authored scientific articles on results. Two main projects: - Primary goal of first project was to relate evolutionary history to physical mutations and reproductive isolation in order to elucidate the role these traits may have played during speciation. - Second project characterized species hybrid sterility and hybrid sterility rescue in crosses between two evolutionary related species lines. Utilized a combined developmental, molecular, and evolutionary approach to look at how germline development diverged between the two species. Show less

  • Undergraduate Honors Program Thesis Candidate

    May 2002 - Jun 2004

  • Sr. Librarian

    Sept 2000 - May 2004

  • Lab assistant and researcher, Department of Biology - Genetics

    Mar 2002 - Dec 2002
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  Bristol Place Corporation

  Sept 2004 - Oct 2010

  Psychotherapist / Resource Counselor

  Note I do not have formal schooling in these areas. This was the 'official title' that I held at this employer. Provide care for Vulnerable Adults in a group home setting. I worked with two adult men in their 50s, mental ages 4 and 6, for the duration of this position. Situational care was provided as needed around manifestations of the following: manic depressive disorder, schizophrenia, pedophilia, violence, exhibitionism, kleptomania, masochism. Additionally, I managed household finances; distributed medication; planned and cooked meals; took residents to doctor appointments; oversaw hygiene activities; assisted in teaching residents basic counting, spelling and reading skills; counselled residents on basic personal finance and financial decisions; liaised / provided informal counselling for family members; liaised with employers of residents; organized regular social events; and organized involvement for residents in community classes and activities. I worked evenings/overnight on weekdays, and daytime/overnight shifts on weekends. This was a second job that I held during my tenure both at Best Buy and at Thomson Reuters. Show less

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  Best Buy

  Jan 2005 - Jan 2006

  Special Project Manager

  Identified opportunities for improvement, devised innovative solutions, and executed GM or corporate-approved proposals. Completed quarterly P&L report trending, assessed staffing needs, and created system to monitor performance metrics in tandem with special projects.-Demonstrated consistent excellence as supply chain manager which resulted in leadership creating new project manager role reporting directly to GM, within 2 months of hire. Recognized consistently for quickly uncovering broken processes, systems, and tools and executing sustainable solutions.-Revamped parts procurement process, eliminating company loss of ~$35K monthly.-Eradicated company loss of ~$2M per annum by designing depot product handling model for iPods, including developing tracking system, gathering trend stats on backlog of ~ 200K units, and forecasting P&L expectations. Show less

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  Thomson Reuters

  Jul 2006 - Jun 2012

  Led global team of 7 editors while also coordinating activities between 5 separate editorial teams. Drove on-time delivery of electronic and print products in support of revenue goals.-Delivered 171 revenue publications annually, exceeding annual revenue goals each year.-Traveled to offshore content centers and / or worked alternate shifts as a Subject Matter Expert (SME) trainer. Conducted new hire, continuing development, and cross-training courses in person and online. Completed 4 3-month training sessions, reaching ~90 co-sourcing employees.-Managed various additional projects focused on innovation, efficiency, process improvement, and knowledge management as part of hand-selected team reporting directly to VP. Show less

  • Sr. Publishing Coordinator

    Feb 2007 - Jun 2012

  • Publishing Specialist

    Jul 2006 - Feb 2007
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  Thomson Reuters

  Jan 2013 - Nov 2020

  Owned 24 cloud native global platforms and 94 on-prem global platforms end to end in PROD and Pre-PROD, cumulatively supporting all Thomson Reuters Business Units (2019 annual revenue supported: ~$10B). Provided senior leadership for matrixed teams, including Change, Incident, Problem, Risk, InfoSec, Availability, Capacity Management, DevOps, Architect, and Data Center. Led teams in selecting / implementing AWS best practices for 29 strategic cloud initiatives for 25K employees, serving over 1 million external users.-Recognized for using situational leadership to inspire, motivate and coach 6 highly matrixed Managed Service Provider (MSP) DevOps teams locally and abroad, and 100+ global internal teams.-Crafted formal Executive Communications for major incidents, P1/P2 minor incidents, and major changes, including core audience of ~350 internal executive stakeholders, resulting in achieved 360 performance assessment overall rating of 4.02 out of 5 across all groups.-Led GDPR Data Privacy assessment and initiatives for 30 on-prem global platforms 2018 / 2019. Improved operational practices and application designs according to GDPR guidelines, accelerating translation of complex concepts between content owner, operations and development teams. -Decreased occurrence of inappropriate incident escalations for on-prem publishing application suites by 60% via stakeholder relationship management Ongoing.-Executed 673 service improvements for on-prem suites via both proactive and reactive problem management Ongoing.-Identified, resolved, and closed 23 long-standing operational assurance risks for on-prem legacy suites Ongoing. Show less Managed second-tier Incident / Change Management group accountable for interfacing with internal user groups, including both in-house and offshore teams. Delivered bandwidth relief, timely issue resolution, and business impact analysis to end-user and development groups. Provided recommendations for process and system modifications to improve operational efficiency.-Raised cross-functional compliance from 9% to 45% by designing training program. -Increased customer satisfaction score from 70% in 2013 to 94% in 2015 through transformation of team culture, including providing dedicated focus on customer service, transparency, collaboration, and accountability; partnered with stakeholders to design support model, ensuring results aligned with business objectives. -Reduced SLA violations from 10% to 3% and lowered average issue resolution timeframe from 20 days to 7 days by establishing Incident performance benchmarks and aligning Service Level Agreements (SLAs) with business objectives. -Introduced focus on process and systems innovation and efficiency by managing 69 major efficiency projects and 10 major innovation projects in 2014.-Co-designed overall business unit Product & Process Innovation program, support model, and Rewards & Recognition program, impacting 300+ employees and leaders. Show less Eagan Green Team Advisory Board-Oversaw Eagan Green Team activities - contributed project ideas, organized events, implemented projects; represented Thomson Reuters in the Twin Cities Corporate Giving Garden Network, including representing TR at various community, business, and government conferences, events, and meetings - typically 5-6 events a year.TR Eagan Employee Garden Team Lead-Grew Employee Garden volunteer team from 12 members to 185+ members, increased edible output by 300%, and delivered produce to local domestic violence shelters; won 4 awards for TR during tenure, including community / city awards for Innovation and Partnership. Show less

  • Infrastructure / Application Service Manager

    May 2015 - Nov 2020

  • Global Customer Workstream Lead, Pride at Work (LGBTQ) Business Resource Group

    Dec 2014 - Jan 2016

  • Team Coordinator

    Jun 2012 - May 2015

  • Eagan Green Team - Team Lead & Advisory Board

    Jan 2013 - Dec 2014