Jerome Henderson

Experience

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  MEDSCAPE powered by WebMD

  Apr 1999 - Sept 2003

  Unix Sun Solaris Administrator

  As an Unix Solaris Administrator, I controlled accountability for the administration of the Oracle Database concurrently supporting production environment. I orchestrated, advised, and directed staff on complex and day-to-day functions ensuring all immediate and long-term business objectives were achieved. I addressed security risks and responded to critical alerts (detected by various monitoring systems). I conducted periodic scans of network to identify vulnerabilities resulting in collaborations with administrators to address/resolve emerging issues on network (troubleshooting/configuring hardware and software). I monitored infrastructure and hardware capacity and usage, coordinated maintenance, and executed analysis on system performance. I upheld stringent regulations, procedures, and policies (personally/with team). I sustained system by analyzing performance, tracking resources, traveling to various data centers to handle equipment replacement. I successfully identified highly available enterprise systems by utilizing change and incident management systems.The core highlights I have brought to MEDSCAPE powered by WebMD:⇨ I oversaw the development of global Solaris 7 system from conception to deployment including building, configuring, securing, troubleshooting, attack simulating, and deploying.⇨ I safeguarded systems through the installation, configuration, and ongoing management of ARCserve Backup System. Show less

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  Nrt Inc

  Oct 2004 - Jan 2006

  Senior Customer Support Specialist

  As a Senior Customer Support Specialist, I leveraged my knowledge of industry and organization to position the company for successful completion of targets and performance goals. I monitored and maintained applications (Lead Router). I liaised cross-departmentally with other trainers ensuring trainees were knowledgeable about work ethics, latest trends, and objectives of company. I trained staff on numerous critical aspects (appliances/all phases of help desk responsibilities). I increased overall organizational performance by evaluating performance trends and contributing ideas to increase efficiency. I improved processes in concert with other staff to effectively increase productivity and elevate overall quality and service. I addressed client needs and provided the highest level of client care by answering sales representatives’ questions to ensure all parties involved reach viable solutions. I facilitated a positive work-space alleviated undue pressure on staff to bring out the best in employees harnessing and cultivating their full potential for the overall benefit of objectives of company. The core highlights I have brought to NRT INC.:⇨ I provided integral support for 50K+ users delivering troubleshooting for system and application issues.⇨ I drove configuration and deployment efforts for the in-house application “Lead Router” designed to generate real estate leads.⇨ I acted as a trainer overseeing development for multiple new and existing employees to ensure all company standards were upheld and goals were accomplished.⇨ I acquired additional responsibilities and delivered assistance/support managing and supervising Customer Support Staff.⇨ I developed and rewrote key procedures and manuals with fellow seniors for the helpdesk. Show less

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  Ask.com

  Jan 2006 - Jul 2006

  Unix System Administrator

  As an Unix System Administrator, I provided continual system support and oversaw all aspects of maintenance, security, and availability for Unix systems. I ensured application software operated smoothly through proper installation, configuration, and implementation of Unix systems (supporting host website). I collaborated with software vendors ensuring availability and optimum system performance. I promoted a collaborative and productive work environment by coaching/mentoring other positions within the department simultaneously advancing corporate objectives. I tracked/maintained shift logs and directed shift turnover. The core highlights I have brought to ASK.COM:⇨ I consistently resolved software and hardware issues in a timely matter through extensive troubleshooting and diligent monitoring software/hardware. Show less

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  Realogy Holdings Corp.

  Jun 2006 - Nov 2019

  Senior Network Security Engineer

  As a Senior Network Security Engineer, I drive forward innovation heading design efforts and implementing the company’s Network Security Infrastructure. I monitor/ensure quality control within the IT infrastructure, verify network changes and implementations, and manage Firewalls, Intrusion Prevention Systems (IDPs), and Virtual Private Networks(VPN). I execute configurations, deployments, migrations, and maintenance of overall network (mid-size to enterprise Fortigate firewalls, FortiManager and FortiAnalyzer). I build, design, and defend scalable, secure, and robust systems concurrently resolving deficiencies/cyber threats. I ensure high-availability and the ability to identify customer-facing issues. I provide recommendations for new technologies and strategies. I coordinate and maintain all network switches in corporate and remote office. I run reports regarding vulnerabilities on all corporate servers. I maintain industry security regulations.The core highlights I have brought to REALOGY HOLDING LLC:⇨ I acted as lead architect in development/design of template implementation. Migrated 1500 firewalls from Juniper’s SSG series to Fortigate’s firewalls in complex hub and spoke environment. ⇨ I served as a technology expert on multiple subject matters including Fortinet Firewalls Security Fabric, Fortinet’s Fortimanger & Fortianalyzer (Firewall management and logging system), Aerohive Wireless Networks, Pulse Secure VPN Solution. Also, I delivered extensive training for multiple network departments on security, wireless technologies, and best practices.⇨ I provided support impacting 55K users nationally through the configuration and deployment of Pulse Secure VPN (remote corporate users).⇨ I rolled out Aerohive wireless access points decreasing errors resulting in faster and error-free deployments (rollout one year ahead of schedule).⇨ I oversaw numerous configurations and deployments (impacting 4,000 remote users/1,100 remote offices). Show less

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  PGA TOUR Superstore

  Nov 2018 - Nov 2019

  Manager, IT Security
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  Fortinet

  Nov 2019 - now

  System Engineer