Deepak Seth

Experience

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  Shoppers Stop

  Oct 2002 - Oct 2004

  Customer Care Associate

  • Customer Interaction• Sales - Up-sell and Cross Sell to achieve overall store targets• Handle Customer Query & Resolve in given TAT • Cashiering • Achieving Daily Sale Targets

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  Weekender & KIds

  Oct 2004 - Oct 2005

  Store Manager

  • Prepare, communicate and achieve Store Targets for Sales & Customer Footfall • Operations Process Adherence • Prepare Daily Reports (Cash, Sales, Etc.)• Share feedback with various business stake-holders to improve stores business potential• Inventory Control & Management • Train, Manage & Motivate Store Team• Initiate Local Marketing Tie-ups• Visual Merchandising & Store Experience Management

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  Planet M

  Oct 2005 - Apr 2010

  Area Operations Manager

  • Responsible for the organizing and planning for 10 stores of 20000 sq.ft. Involved in Strategic Account Service Management, sales forecasting / demand planning, vendor management, and retail return policy.• Meet budget and sale targets by motivating & developing store teams, consistently achieving and surpassing Key Performance Indicators• Monitor and control store compliance in areas including customer care, effective planning, staff training and development, organization and time management• Set up, handhold & train team for new stores• Store space analysis for shop in shop, new categories introduction, etc.• Support and coach Store Managers to reach their full potential of sales and customer service Maximize every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training Opportunities• Ensure training of staff effectively in all relevant areas of sales, product knowledge & service• Conceptualize store events, launches, promotions in the area to increase visibility• Control management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages, write-off and store expenditure• Review and evaluate weekly KPI achievement and produce and weekly reports & dashboardsKey Highlights1. Responsible for opening 10 new stores2. Consistent at meeting all set sales targets3. Responsible for achieving all time highest sales4. Responsible for overseeing 2 clusters at the same time (Mumbai & Nagpur)5. Responsible for making the most profitable store in the country6. Helped push the business forward to achieve significant turnover and profitability in 10 stores7. Responsible for enrolling highest no. of customers for loyalty program8. Have successfully managed all celebrity events Show less

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  FUTURE ENTERPRISES LIMITED

  May 2010 - now

  E-Com/E-commerce

  • Manager - Digital Commerce

    Jan 2019 - now

  • Ecommerce Manager

    May 2010 - now
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  Future Retail India Limited (Big Bazaar)

  May 2010 - Dec 2018

  Deputy Manager Operations & Customer Experience Management,

  • Integrate with multiple business stakeholders for various initiatives• Handle Operations for promotion management & events • Create / build key strategic initiatives with respect to cost, customer, inventory, people, process & drive implementation• Create Standard Operating Procedures for Retail Store Operations• Create Operational Guidelines for Promotion/Offers and execute their operations • Lead low ticket Insurance businessKey Project1. Inventory Management System• Enabled Department Managers to perform routine back office tasks on the floor enabling them view system data and reports to take real time action & spend more time on the floor.• Built a solution to facilitate end to end process for conducting stock check & immediate stock corrections on daily basis to ensure better stock availability on floor & reduce shrinkage 2. CRM• Built a tool to capture all kind of customer feedback & queries ensuring complete visibility in the company w.r.t. customer feedback & reduce complaint resolution time3. Barcode Scanning Efficiency• Work closely with category teams & build sensitivity to standardize barcodes to increase the billing speed. This has helped the organization in creating extra bandwidth to generate more bills4. Omni Channel• Set up end to end delivery process using existing stores & warehouses• Design Omni channel structure and setup w.r.t. Hybris Integration, Store Manpower & Infrastructure• Defining Key metrics WRT delivery process• Responsible for setting up last mile delivery system• Conducted Successful Pilot of Sales Order Process for Fashion category• Conducted Successful Pilot of Home Delivery Process• Setting up Omni channel structure for Big Bazaar• End to End redesign of Home delivery process5. In Store Radio• Key step to bring a wow experience to customers • Built a successful Revenue Generating Model at zero cost and generated sustainable additional income Show less