Raymond Le

Experience

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  Corner by Spoon and Fork

  Apr 2017 - Dec 2019

  Server/ Cashier

  - Having a thorough knowledge of the menu to assist customers with recommendations and special requests.- Accurately handle cash transactions and provide correct change.- Process credit card payments and operate POS (Point of Sale) systems.- Maintain a balanced cash drawer and reconcile transactions at the end of the shift.- Collaborate with kitchen staff and other servers to ensure timely and accurate service.- Take customers’ orders while providing excellent customer service.- Assist colleagues during busy periods and contribute to a positive work environment.- Maintain a clean and organized work area, including dining tables and cashier stations.- Utilize upselling techniques to increase sales and enhance the customer experience.- Suggest additional items or promotions to boost revenue.- Adapt to changing priorities and handle unexpected situations calmly. Show less

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  GAP FACTORY STORE

  Jan 2020 - Apr 2021

  Sales Associate/ Cashier/ Stock Management

  - Greeting customers, responding to questions, improving engagement with merchandise while providing outstanding customer service- Increase in-store sales and gain customer emails by 10%- Maintaining an orderly appearance throughout the sales floor- Track backroom stock and inventory- Demonstrated problem-solving skills by addressing customer concerns and finding appropriate solutions.- Effectively communicating with both customers and team members, ensuring clarity and understanding.-Developed in-depth knowledge of GAP’s product line to assist customers in making informed purchasing decisions. Show less

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  Just Sealing | Protective Coatings

  Apr 2021 - now

  Help Desk Technician/ Seal Technician

  - Report and meticulously test software and equipment, ensuring all tasks are completed in compliance with standards.- Work with various software, tracking different jobs, exceeding expectations- Help customers via telephone by answering questions and ensuring any problems or complaints are positively resolved.- Understanding customers’ issues by listening, asking follow-up questions, taking notes for other teams, and providing accurate time estimates for each step.- Prioritize and multitask-task in limited time and fast-paced environments.- Monitoring jobs and weather to provide accurate status updates to customers. Show less