Amanda Hannant

Experience

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  Johnson Matthey Pigments & Dispersons Ltd

  Aug 1992 - Jun 2006

  Customer Service Manager

  Responsibilities included:-• Customer Service responsibility for all Asian and South American customers, from negotiating order quantities and pricing, meeting with production managers to develop manufacturing schedules, preparing export documentation, and meeting customers at the annual sales conference;• I consistently exceeded sales targets to become one of the highest ranking sales personnel in the company;• Proactive management of all customer orders relating to shipment of material, including shipping and customs delays;• Marketing management for my customers which included regular email communication of new product launches, whole product range introduction, reputation management and utilising customer feedback in new campaigns. Show less

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  St Maria Goretti Catholic Primary School

  Jun 2006 - Oct 2012

  School Secretary & Attendance Officer

  Responsibilities included:-• Administrative support for the Headteacher and teaching staff;• Using the database to input agreed changes to school development plans and policies;• Implementing a strategy to reduce student absence by initiating a traffic light system to highlight persistent absenteeism, raising all concerns with Education Welfare, and meeting all new parents at induction evenings to develop a proactive approach;• Building and strengthening relationships with parents by creating, and running, a regular parent forum. Show less

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  Sir Graham Balfour School

  Oct 2012 - Oct 2016

  School Office Manager

  Promoted to Office Manager in September 2013 from P.A. to the Headteacher and Leadership Group. I was responsible for:-Achievements and responsibilities: • Line management of ten administrative staff and welfare staff, including Attendance Officer;• Restructure of the office to ensure that efficiency was maximised;• Clerking for a multi-disciplinary panel of professionalS to find alternative provision for challenging children in Stafford (District Inclusion Panel);• Performance development for staff;• Organisation of whole school events, parents’ evenings, and taster days;• Non-teaching staff representation on the Health and Safety committee;• Recruitment, induction and training;• DBS management;• Production of statistical data for the Headteacher, Ofsted, Education Welfare, and the local authority;• Clerking various governor committees, including the Resources committee and disciplinary panels;• Confidential support. Show less

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  District Inclusion Panel

  Sept 2013 - Sept 2018

  Clerk

  Clerk to the District Inclusion Panel in Stafford. A panel of professionals meet to share good practice, and any concerns/referrals, update on developments for children who are seeking alternative provision in the district, and identify further needs and solutions. The panel supports schools to prevent exclusion; enables managed moves between schools; and considers placements within the local Pupil Referral Unit. As the Clerk to the DIP, my role is to disseminate relevant information to the group, confirm the agenda for half-termly meetings, update pupil referral database, minute the meetings, liaise with Headteachers, Education Welfare Service, Social Workers, and other agencies. Show less

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  Social4Learning Ltd

  Oct 2016 - Dec 2018

  Social Media Marketing Manager

  Specialising in strategy development, on-line analytics, and with a focus on customer needs, we strive to make your brand stand out in the world of social media. I started the company after completing a Social Media Marketing Diploma, as I fell in love with social media. After 10 years in an Educational setting, preceded by 10 years in Customer Service, I have a passion and drive to help schools and businesses succeed with their on-line marketing.We offer various options for you to consider, including:• Brand Consultancy;• Profile & Account Set-up;• Brand Management, including content creation and optimization;• Marketing analytics;• Training staff to manage your social media needs. Getting people to talk about your brand is key to the success of any business, and we aim to make your brand the topic of potential customers conversations. Show less

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  Social4Business

  Aug 2017 - Dec 2018

  Social Media Marketing Manager

  Quite simply, we want to help you gain more custom by having better and more engaging social media activity than your competition, enabling you to reach new customers and increase loyalty with your existing customers.

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  Walton Hall Academy

  Dec 2017 - Nov 2018

  Governor

  It is an absolute privilege to have been asked to be a School Governor at this wonderful school. I am excited to be contributing to the learning experience of the amazing young people at this inspirational school.

• 

  Dove Nest Group

  Mar 2018 - Jul 2020

  Achievements and responsibilities: • I am results focused and this is reflected in my dedication, drive, motivation and commitment, carefully balancing business objectives with strong leadership;• Senior member of the apprenticeship management team; • Attending regular governance meetings;• Designed and delivered the 2-day Train the Trainer events;• 100% success rate at end point assessment for apprentices, including 75% at Distinction level;• 100% successful ILM qualification results for completed programmes at Diploma level;• Designed and delivered a recent 2-day staff conference which embedded good practice, increased awareness of experiential activities, and trained on the efficient use of social media;• Building relationships with clients to support apprentices to engage and monitor progress;• Coaching with a style that supports apprentices to improve knowledge, skills and behaviours, with some significant results;• Outstanding OTLA’s by Quality Team and Apprenticeship Director;• Introduction of a RACI for the management team to enhance dynamics and communication; • Chairing weekly Operations meetings with a focus on accountability, solutions and results;• Building healthy relationships with End Point Assessor Organisation;• Project Managed and rolled out CognAssist, a neurodiversity tool that supports apprentice learning;• Support on delivering standardisation sessions with the Internal Quality Assurers;• Process design and roll-out for the apprenticeship operation;• Contributed on designing a new programme for the L5 Operations Manager and L3 Team Leader/Supervisor Standards and writing curriculum;• Evolved and delivered Skills Coach training in line with programme requirements;• Helped to embed new qualification in to leadership programme curriculum;• Mentored new trainers;• Trainer management and liaison. Show less Achievements and responsibilities: • Facilitation of Leadership and Management programmes for aspiring and first line managers on an ad-hoc basis;• Experiential learning;• Coaching;• Professional discussions and tutorials;• Developing and supporting culture in the workplace that facilitates goal achievement;• Delivery of Team Leader/Supervisor Apprenticeship standard, incorporating ILM Level 3, from January 2018;• Hold a current enhanced DBS, and trained in Safeguarding, PREVENT, Equality, Diversity and Inclusion, and British Values. Show less

  • Apprenticeship Operations Manager

    Dec 2018 - Jul 2020

  • Associate Trainer

    Mar 2018 - Dec 2018
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  Freelance

  Aug 2020 - Dec 2020

  Curriculum Writer

  Writing curriculum content for L3 Team Leader/Supervisor and L5 Operations Departmental Manager. Working alongside a creative, exciting and collaborative company that prides itself in building quality content with the learner in mind.

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  AC Training

  Dec 2020 - Jan 2021

  Leadership Coach

  Working with medical professionals at Junior Doctor and Senior Nurse level to coach on the Team Leader Supervisor /Operational Departmental Manager Apprenticeships. This was a most humbling of experiences as our wonderful medical professionals were in the midst of caring for Covid-19 patients. Coaching these professionals was an honour and a privilege.

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  Busy Bees Education and Training

  Feb 2021 - Sept 2021

  Area Team Leader

  Growing and nurturing talent and supporting them to deliver high quality training to learners. With a passion for developing people, I am leading a field-based team of Development Coaches in line with business strategy, and with a strong focus on intent, Implementation and Impact. I engage hearts and minds, seek to understand, and provide clarity around expectations.

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  BC ARCH LIMITED

  Oct 2021 - Nov 2022

  Learning Delivery Manager

  I love my team and enjoy supporting them to continually provide the best learning experience for learners. I encourage contribution and positively empower my team to think about pragmatic solutions to maximise efficiency and productivity, whilst also having wellbeing, belonging and inclusivity at the heart of every conversation. With a team of 9 Data Analyst and Data Marketing Learning Delivery Coaches, I have a coaching style that encourages the team to think outside of the box, and always aligning to key operational drivers and KPI's. Nurturing teams that have trust, integrity, healthy tension, commitment and accountability at the very core of their being, and inspiring them to grow and be the best version of who they can be, is an exhilarating role for me. Positivity promotes positivity, and even when we give each other feedback, it is done with respect and an interest in helping each other to grow and develop. Winning hearts and minds is an important part of who I am. Operationally, I just like to get things done! I have an inclusive mind that takes into account all key stakeholders who are responsible and accountable, along with those that need to be consulted and informed. The 'Reflector' in me feels that having a process given to you, where due consideration and the right level of involvement has not been taken into account. Similarly, the 'Activist' in me wants to get to a solution quickly and effectively. I bring coaches from my team, and key stakeholders, into decision making meetings to ensure that we have the most appropriate representation, and to roll out practical solutions. I am currently involved in several key projects for the business that will help to shape future onboarding and learning experiences, and I thrive on seeing my team being a big part of these sustainable solutions. I have the absolute joy of working with some fantastic people, and have forged some amazing relationships with peers who help make my role amazing. Show less

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  BeReady

  Nov 2022 - Jan 2023

  Head of Delivery
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  Deloitte

  Jan 2023 - now

  Leading a team of amazing Assistant Managers and Senior Advisors supporting students with their professional qualifications. The strength of my team comes from every individual who works within it.

  • HR Services Manager for Partner Support Services at Deloitte

    Jan 2023 - now

  • Manager- Student Advisory Services

    Jan 2023 - Jan 2024