Michael Schumann

Experience

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  MetLife Stadium

  Sept 2017 - Sept 2022

  Guest Services ADA Team Leader

  - Coordinate placement of all ADA assistants at the stadium gates.- Enforce and uphold all stadium rules and regulations.- Provide a superb customer service experience for all guests attending events.- Record the information of all guests that have taken advantage of ADA services.- Ensure that all guests needing ADA assistance have been picked up in a timely manner by the assigned Team Member.

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  Medlink Imaging, LLC.

  Nov 2017 - Sept 2023

  Staging Coordinator

  - Receive and stage purchase orders for various viewing and acquisition stations.- Adhere to all HIPAA laws and regulations.- Implement all necessary software and tools onto viewing acquisitions.- Oversee all activities performed in Medlink Imaging’s Staging Lab.- Conduct “Hands-On” training for Medlink Dealers.- Quality check all software and hardware.

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  John C. Ernst Co., Inc.

  Oct 2023 - Feb 2024

  Quality Control Technician

  - Proof read and review customer purchase orders entered into our ERP system.- Verify customer requirements are met, price, lead time, and accuracy, are correct.- Identify potential problems and discuss solutions with management.- Document any errors appropriately.- Use ERP system to look up product details and customer information.- Develop knowledge of product line and company.- Communicate effectively with colleagues on order details.

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  ERNST FLOW INDUSTRIES, INC.

  Mar 2024 - Sept 2024

  Technical Sales and Service Coordinator
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  Ernst Instruments

  Sept 2024 - now

  Inside Technical Sales

  • Demonstrate a thorough understanding of products and solutions• Evaluate incoming sales opportunities and find solutions that offer the best value for each individual request• Help customers understand products, their capabilities, and the solutions they provide• Identify challenging inquiries when a solution can’t be found & discuss it with management• Prospect for new business• Cultivate, develop & maintain relationships with prospective customers• Work with vendors to find & negotiate the best solution for special customer requests• Create proposals that accurately explain all the technical information and price items accurately• Alleviate any concerns that customers may have with the quote, order or item• Collaborate with Customer Service, Purchasing, Accounting and Production functions in order to maximize the customer experience• Coordinate expediting activities with other departments to assure accuracy in pricing, delivery, invoicing, etc.• Occasionally process orders and ensure that the customer’s expectations are met Show less