Ismael Cruz

Experience

• 

  Sensormatic

  Aug 1990 - Dec 1996

  Manufacturing Engineer
• 

  Hewlett Packard Enterprise

  Dec 1996 - now

  • Lead cross-functional teams to enhance customer satisfaction through process optimization and problem-solving techniques.• Manage team performance, career development, and project deliverables to meet organizational goals.• Oversee multiple ongoing projects, ensuring resource allocation aligns with roadmaps and deadlines. • Directed internal audits to ensure compliance with ISO 9001:2015 standards and organizational policies.• Managed a team of auditors, delivered comprehensive audit reports, and implemented corrective actions.• Collaborated with external auditors and led training initiatives to enhance quality management processes. • Spearheaded Lean initiatives, including Kaizen events and value stream mapping, to improve operational efficiency.• Standardized processes and updated procedures to align with continuous improvement goals. • Managed product introduction cycles, cost analysis, and customer feedback to enhance delivery efficiency.• Identified and deployed new process requirements to streamline manufacturing operations.

  • SW Ops Team Manager

    Nov 2020 - now

  • Quality Lead Auditor

    Apr 2014 - Oct 2020

  • Lean Manufacturing Lead

    May 2004 - Apr 2014

  • Product Engineer

    Dec 1996 - Oct 2004