Mohammadali Moghadam (PMP)®

Experience

• 

  Mana industry construction Co.

  Jan 2004 - Jan 2006

  Project manager

  oil refinery buildings construction with managing the project as the senior engineer.

• 

  MTN irancell

  Jul 2006 - Dec 2011

  contact points with customer has been defined as call center .call center is playing different role in irancell in compare to other same business in IRAN.specially in the methods in use for supporting customer problem and providing resolution . also is not just a place to receive the queries and incidents reported by subscribers and just handing over to other responsible parts in company for addressing . it is a division which already is including some advance knowledged people for providing resolution to subscribers as FCR ( first call resolution ) targeting 99%.for call center 2 departments are in place one for receiving queries and one for working on the case till providing resolution and this part is call center support department which is handling and managing by call center support manager who is responsible to negotiate and resolve complicated problems with other technical teams and controlling the quality entire the division customer relation and even more controlling the content providing to public by marketing About new services or products. Show less

  • Customer Relation senior manager

    Jun 2009 - Dec 2011

  • Call centre support Manager

    Jul 2006 - Jun 2009
• 

  MTN Irancell

  Feb 2012 - now

  CCRO is directing and leading customer experience strategy across the company . also sponsoring digital transformation in all touch points and self-care applications including AI-based solutions and analog contact centers in the frame of the annual budget and long-term business growth reporting to the COO.as an example Re-defined customer service strategy with a digital transformation model. includes a new knowledge management system, AI-based workforce management tool, and more, brought down customer inquiries by 30% in spite of YoY growth in the number of active subscribers. Show less

  • Chief Customer Relations officer

    Jun 2015 - now

  • Customer Relation General Manager

    Aug 2012 - Jun 2015

  • Warehousing and Distribution manager

    Feb 2012 - Aug 2012