Chloe B.

Experience

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  Dewey's Pizza

  May 2021 - Jul 2022

  Hostess

  - Provided excellent customer service by taking phone orders, leading parties to their tables, and booking and confirming reservations - Trained new employees weekly in all company procedures and policies

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  Cold Stone Creamery

  Dec 2021 - Jun 2022

  Ice Cream Server

  - Provided excellent customer service by interacting compassionately with all guests and maintaining store cleanliness- Crafted specialty ice cream and milkshakes- Utilized POS to cash out guests- Worked as part of a team to complete closing duties

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  Penguin Ice Cream

  May 2022 - Aug 2023

  Shift Supervisor

  - Led store opening and closing as a key-holder- Efficiently guided 3-person team throughout each shift by delegating tasks - Developed an inviting environment by greeting guests and taking orders compassionately - Assisted in training of new employees to ensure company standards and policies were understood - Answered all phone calls in a timely manner

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  Macy's

  Dec 2022 - Jan 2023

  Retail Sales Associate
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  Hastings Water Works

  Apr 2023 - Aug 2024

  - Utilized Google Sheets to track 220+ employees’ contact information, preferred facilities, onboarding status, in-service attendance, and conduct violations- Scheduled lifeguard and pool attendant shifts across 10 areas with 2-5 facilities each - Answered and logged phone calls in a timely manner- Filled all open shifts in the schedule by communicating vacancies to lifeguards via text, phone call, and email daily- Developed Google Sheets spreadsheets for the Regional Manager to promote efficiency in fulfilling the needs of each facility- Scheduled new facility orientations for lifeguards daily- Organized files weekly, including disciplinary action forms and lifeguard certifications Show less - Oversaw a team of ~20 lifeguards across 3 aquatic facilities and acted as their primary point of communication - Corresponded with clients weekly and addressed all concerns regarding employees, patrons, chemical balances, and pool maintenance- Administered disciplinary action as needed to promote adherence to company policies and standards- Operated a company vehicle to deliver dry chemicals to aquatic facilities as needed - Maintained pool operation by monitoring lifeguards each shift, testing and balancing chemicals daily, and backwashing filters, cleaning pump baskets, and brushing pool walls weekly Show less

  • Aquatics Office Support

    May 2024 - Aug 2024

  • Area Aquatics Manager

    Apr 2024 - Aug 2024

  • Lifeguard

    Apr 2023 - Apr 2024
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  Northeastern University Housing and Residential Life

  Sept 2023 - Dec 2024

  Office Assistant

  - Monitor Resident Assistant equipment sign-out sheets daily - Organize Residential Life files as needed - Create gaming system sign-out sheets and event inventory checklists in Excel

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  British Swim School

  Oct 2023 - Jan 2024

  Swim Instructor

  - Taught water survival skills and stroke technique to people aged 3 months to 70 years old in groups of up to 6 students - Recorded each individual student’s progress after every lesson, advancing them to the next level once all skills were mastered- Interacted compassionately with patrons of all social and economic backgrounds at each lesson- Completed 40 hours of virtual and hands-on training to teach 9 different half-hour lesson plans

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  Massachusetts Institute of Technology

  Jan 2024 - now

  Lifeguard

  - Enforce all facility rules to promote patron safety- Maintain detailed awareness of the aquatics schedule to ensure correct set-up at each pool at all times- Place and remove lane lines and flags in accordance with the aquatics schedule throughout each shift

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  Society of Women Engineers

  Oct 2024 - now

  • DEI Chair

    Apr 2025 - now

  • Event Coordinator

    Oct 2024 - Apr 2025
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  Kostas Research Institute (KRI) at Northeastern University

  Jan 2025 - now

  Radio Frequency Engineer

  - Conducted shielding effectiveness testing over 10 kHz – 18 GHz frequency band for multiple containers, following IEEE 299-2006 protocol - Led a team of five employees and co-ops in testing 75 MHz frequency range, employing a biconical antenna, signal generator, and spectrum analyzer to collect desired background and shielding measurements - Measured s-parameters of assorted material samples contained in waveguides, which included calibrating and operating a 2-port VNA from 1 – 45 GHz, assembling waveguides, and utilizing appropriate connectors for each frequency- Conducted EMI/EMS testing of devices, controlling the PA and monitoring for device effects for 20 minutes per test- Composed detailed reports of key findings on all completed testing to be reported to customers in a timely manner- Automated an oscilloscope, signal generator, and VNA by utilizing SCPI commands in python scripts - Scheduled and executed powder and flake milling process independently to produce samples, operating SEM and XRD to collect desired measurements Show less