Robert - Alexandru PISICĂ

Experience

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  EMAG

  Nov 2014 - Dec 2018

  Seller Performance Manager

  * Knows in detail all the flows and processes of eMAG Marketplace;* Contact new sellers daily to offer them support in operating the Marketplace model;* Contact the sellers to offer them support for performing operations in the Marketplace platform;* Contact the sellers to offer them suggestions for improving the activity in the eMAG Marketplace platform;* Analyzes the evolution of sellers' KPIs and adapts the training plan to their needs;* Train sellers by phone, depending on their needs;* Collaborates with other departments to solve all problems encountered. Show less

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  Vodafone

  Jan 2018 - Oct 2021

  Technical Support Engineer

  * Provide technical support to internal users on IT-related issues.* Respond to help desk tickets and inquiries in a timely manner.* Diagnose and troubleshoot hardware, software, and network problems.* Install, configure, and maintain desktops, laptops, printers, and peripherals.* Assist with user account management and access permissions.* Collaborate with IT teams to implement system upgrades and improvements.

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  ACROM

  Oct 2021 - Nov 2023

  * Configure, manage, and improve Windows Server infrastructures such as Active Directory, DHCP, DNS, and Group Policy.* Design, configure, and maintain virtualization infrastructure with Hyper-V and VMware.* Perform fundamental network management activities, such as Cisco networking equipment configuration.* Use scripting abilities in PowerShell and Batch to automate activities and improve IT infrastructure efficiency.* Manage, maintain, and use Infrastructure as Code (IaC) solutions such as Ansible to simplify infrastructure management and configuration.* Deploy and maintain software via deployment tools like Microsoft SCCM.* Use service management software knowledge, such as ServiceNow and JIRA, to improve service delivery and issue tracking. Show less

  • Infrastructure Engineer L3

    Jul 2022 - Nov 2023

  • Technical Support Engineer L1

    Oct 2021 - Jul 2022
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  Aeris IoT SaaS

  Feb 2024 - now

  NOC Engineer L1

  * Responsible for the coordination, support, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing accordingly to Service Level Agreement (SLA) performance levels;* Network surveillance, 1st level restoration and preventive maintenance, connecting to network nodes for basic troubleshooting and fault analysis (EPG, HSS, PG, HLR, SR, SW, FW);* Responsible for alarm monitoring in IT and telecom networks;* Handling the incidents and service requests from the customers from reception/creation until closure and ensuring time restoration within SLA. Takes the proper measures (for example, functional escalation or participation in work conferences) in order to ensure the correct closure of customer assignments (tickets, requests, or orders). Show less