Agus Purnomo

Experience

• 

  CIGNA

  Jan 2005 - Jan 2011

  • Support Strategic Partnership executive in SOP internal process work flow.• Handling incoming customer complaint trough Business Partners.• Working with internal dept to solve the complaint.• Building relationship with business partners especially with internal BP’s back office.• Providing report for Bp’s ex. BI Report, production report. Etc• As a trainer regarding CIGNA Back office work flow and handling complaint to Bp’s Customerservice.• Helping internal CS Dept if need more information to BP’s Show less New business process• Monitoring all production By Tele Marketing already process in 1 day.• Make sure all data already complete by TM’s before input process.• Minimize mistake input process.• Maintenance existing customer process• Monitoring process for any changing information from customer, ex: change address, etc.• Monitoring cancellation process in 1 day.• Make sure all request customer have been process in 1 day.• PRINTING• Working with the printing vendor to print the policy book• Working with courier company for delivery the policy book• Oversee the entire process of printing and delivery run as a company standard.• Make sure all process in my unit run done in 1 day services.• Provide weekly and monthly report. Show less

  • Strategic Marketing

    Jan 2010 - Jan 2011

  • Bussines Partner Services

    Jan 2009 - Jan 2010

  • Customer Service Supervisor

    Jan 2005 - Jan 2009
• 

  Chubb

  Nov 2011 - now

  Account Manager

  • Responsible on Target achievement.• Setup marketing Plan• Setup marketing budget for launch campaign• Cost effective• Build marketing program• Make sure all database supply receive on time• Building good relationship with business partner and Internal Dept.• As a Trainer for new product in Telemarketing, internal customer service and business partner.• Setup all material regarding launch new product.(agreement, Policy Wording, etc)• Monitoring billing performance• Handle 2 active business partner and 1 inactive business partner (maintenance only).• Handle S2S (Service to Sales) campaign and conservation program• Responsible on Price increase project launching and monitoring the result. Show less