Jenny Thomas

Experience

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  Sainsbury's

  Jan 1996 - Jan 1999

  Customer Service Manager

  Staff management of the customer service team, including 100 cashiers, six supervisors and two assistant managers.Communicating and implementing national customer service strategy to a local team.Managing resources to ensure consistent customer service provision and appropriate staffing levels to match trading hours and patterns.Working with and advising the senior management team to ensure outstanding customer service provision across a range of departments and functions in store.

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  Associated Oil Packers

  Jan 1999 - Jan 2001

  Customer Service Administrator

  Sales administration for the UK customer base ensuring orders were placed, planned and delivered on time. Sales administration for export customers, including provision of appropriate documentation.Liaison with senior retail buyers to optimise stock production, warehouse stock holding and delivery scheduling.Monitoring and issuing quality control documentation.

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  Vandemoortele ppi uk

  Feb 2001 - Mar 2005

  Supply Chain Planner

  Sole responsibility for the production of edible oils and fats in four European countries for sale to the organisation's UK retail and wholesale customer base. Liaised with warehouse managers, production managers and logistics teams to ensure the right prodct was available in the right quantity at the right time. Negotiated with UK customers to promote and sell palm oil.Maintained an up to date knowledge of worldwide palm oil markets and communicated this with customers to support sales, and promote brand loyalty. Show less

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  National Museums Liverpool

  Mar 2005 - Jun 2024

  Managing the operational HR function to provide full, professional, efficient and effective support across the organisation. Making a major contribution to the development and implementation of HR strategies, with especial focus on the organisation's line management support, and cultural change programme. A personal interest in wellbeing and the development of a comprehensive engagement strategy. Leading a team in the delivery of a comprehensive and fully integrated HR service to all staff, including managers and volunteers.Current projects include on call working, GDPR compliance, line management support and development, and reintroducing a PDR process. Show less A generalist HR advisor with extensive experience of dealing with all staff issues including recruitment and selection, performance management, and discipline and grievance.Supports managers at all levels and works with Directors to develop and implement HR strategy.Recent projects include:Leading a project to entirely rewrite the organisation's staff handbook to improve accessibility and clarity, working closely with Trade Unions and our legal team to reach agreement and acceptance prior to securing Trustee approval for the revised policies to be adopted.Instigating and managing the introduction of a workplace wellbeing strategy. Show less

  • People (HR) Business Partner

    Apr 2019 - Jun 2024

  • HR Manager (operations)

    Sept 2016 - Mar 2019

  • HR Advisor

    Mar 2005 - Sept 2016
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  Parliamentary and Health Service Ombudsman

  Jun 2024 - now

  Human Resources Business Partner