Wilky Joseph

Experience

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  Plaza Auto Mall

  Aug 2009 - May 2013

  Sales Manager

  • As a Business development director worked with 25 representatives. • Set Guidelines and process maps for Department Operations while recruited and managed. • Developed an owner retention and loyalty strategy for the group. • Defined customer segmentation, customer life-cycles and messaging strategies to support retention and loyalty goals. Safely kept record of employee packages and expeditiously process payroll. • Customer Relation Management tool Administrator such as dealer socket. • Created Advertisement Materials for Plaza Honda, Plaza Hyundai and Acura of Brooklyn (Newspaper Ads, E-mail Ads, Mailer Ads, Recruiting Ads, etc...). • Installed a uniform accountability and tracking process for all customer inquiries, showroom traffic, internet and telephone leads. • Sold an average of 90 cars per franchised.• Promoted as a Plaza Honda Sales Manager in 2011.• Assisted department manager to lead and direct the entire Sales Staff while worked as a Finance/Desk Manager.• Recruited and developed Sales staff to average 30 plus monthly. • Supervised and managed sales team to ensure and verify they were prospecting and networking on a daily basis to solicit new customers.• Thorough knowledge, proficient with and enforced the companies “Road to the Sale" and sales process.• Expert at Dealer track, Reynolds & Reynolds and all other finance programs.• Ensured all deals fully comply with local, state and federal guidelines. Prepared paperwork, contracts and deliver deals. Reviewed, managed and updates customer database as required for the sales team. • Ensured expeditious funding of all contracts. Promoted the success of the company, store and Sales Team.• Strictly adhered to and enforced company policies, processes, procedures, and core values to sell an average of 500 cars per month with average gross of $2700. Show less

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  UPS

  Jul 2014 - Aug 2016

  Commercial Relationship Manager

  Identify and execute unique partnership opportunities with key external brands and influencers to continue building industry credibility and drive awareness and growth among new and existing customers. • Work closely with the Social and PR teams to enable them to leverage these partnerships to drive media and social engagement, as applicable. • Determine and facilitate integration opportunities within UPS business-owned programs.• Develop and execute a vendor marketing strategy for key categories within the UPS business and work across Seasonal Planning, Creative, PR and Social organizations to create a scalable process for supporting and driving unique marketing programs for the various areas of the business. This will include, but will not be limited to: Partnering to create opportunities to drive their business, while balancing UPS point-of-view messaging. Communicating with small business owners to understand co-op agreement expectations and delivering a scalable mechanism to leverage this information for larger marketing opportunities. • Develop metrics and strategies to test and enhance performance.• Conduct marketing program, business, and trend analysis through the use of predictive statistics, customer profiling, and data analysis.• Collaborate with internal departments to prepare and present findings to clients. Show less

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  American Express

  Sept 2016 - Nov 2024

  Commercial Relationship Manager

  To drive towards collaboration and a culture of creativity, innovation, and value that reflects the American Express strategy as a whole in payment processing.• Brand Management . Optimized cohesive organizational effectiveness • Relationship Management. Jointly determined strategic direction• Quality assurance. Ensured value optimization and communication

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  Wilkys Corporation

  Mar 2024 - now

  President

  Led the organization through a period of significant growth, increasing membership by 37% and revenue by 43%.Developed and implemented a new strategic plan that resulted in improved efficiency and effectiveness.Oversaw the successful completion of major projects, such as the construction of a new facility or the launch of a new program.Built strong relationships with key stakeholders, including government officials, donors, and community leaders.Represented the organization to the public media and at industry events. Show less