Charbel Badr

Experience

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  Kettaneh Group

  Apr 2008 - Sept 2008

  Information Technology Support Specialist

  • Maintain the computer systems and networks of all types, installs and configures Hardware and Software and solve technical problems.

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  Notre Dame University - Louaize (NDU)

  Sept 2008 - now

  Senior Information Technology Specialist

  • Actively monitor and manage requests for technical support • Provide accurate detailed work notes into service desk to insure other staff are aware of where work is left off and status updates can be provided on my behalf at any time • Provide white glove support to our Physicians and clinical staff • Provide competent, service-oriented support and resolve problems to end user satisfaction • Identifies, researches, and resolves technical problems. • Perform administrative tasks and document internal procedures • Work with IT staff and Management to ensure user-friendly solutions and services are delivered • Configure and deploy IT equipment and devices and manage inventory tracking • Research problems and identifies trends in support requests. • Facilitate video conferencing sessions. • Outstanding communication with IT team and end-users • Assist with on boarding and off boarding users • Instructs employees in use of equipment, software, and devices • Responsible for deploying approved software configurations and updates, hardware maintenance, and troubleshooting • Experience with troubleshooting and tracing network cables. Jack/patch Termination experience • Helps in creating documentation for new deployments or IT initiatives.• Maintain the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly.• Create and setting up accounts for new users.• Respond in a timely manner to service issues and requests.• Monitor and maintain the company computer systems, install, configure and repair all kind of hardware and software, networks, printers and scanners.• Checking the status of all systems and hardware.• Running reports on systems and hardware status.• Replacing malfunctioning or damaged hardware.• Troubleshooting software.• Testing, assessing, and learning about updates and new technology. Show less

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  Institue Pr. Roberts

  Sept 2017 - Aug 2019

  Computer Instructor and IT System Support

  • Teaching Computer sessions, practicing exercises and do tests for all students using the computer room in the school.• Also maintain the computer systems, install & configure hardware and software and solve technical problems for staff and teachers inside their office.