Leigh Murphy

Experience

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  EPlus inc.

  Dec 1995 - Mar 2006

  Inside Sales Support (SLED)

  Supported the K-12, Higher-Ed and State & Local Government sales team in all aspects of the sales and delivery cycle for the state of New Jersey. • Led the quoting, ordering and delivery of products valued at $12m annually.• Recommended products based on client’s need to increase revenue and avoid delivery delays.• Maintained and built synergistic relationships with manufacturers such as Cisco, 3com, Microsoft and Adobe.• Diagnose and resolved client issues that maintained and improved client relationships. Show less

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  Questionmark Corporation

  Mar 2006 - Dec 2006

  Academic Account Manager

  Challenged with increasing K-12 and higher education client base on a national basis. • Prospected for new clients while maintaining relationships with current clients to increase revenues and client base. • Attended trade shows to promote and demonstrate educational products to current and prospective clients. Significantly increased Questionmark’s presence in the academic arena. • Conducted numerous in-person and virtual product comparison to current and perspective clients.

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  NTT DATA, Inc.

  Jan 2007 - May 2012

  Proactively managed the relationship of key multinational clients while maintaining and improving client relationships related to procurement, staffing, managed and professional services.● Acted as single point of contact for a $10m project portfolio. Proactively escalated issues related to procurement, service delivery and finance that had the potential to impact client satisfaction. ● Primary client relationship manager for major corporations such as Morgan Stanley, Mylan Inc., Prudential, Medco, Bed Bath & Beyond and Deutsche Bank.● Created successful client relationship improvement plan that analyzed current issues and presented resolutions to improve overall client relationships and increase profitability. Show less Supported the Northeast Sales Region in all aspects of the sales and delivery cycle at multiple accounts which include NTT America, Morgan Stanley, Mylan Inc., Prudential, Medco, Bed Bath & Beyond and Deutsche Bank.● Independently managed $10m portfolio of accounts on a daily basis to free up Account Manager’s time to prospect and close deals that further increased revenue.● Managed large project rollouts worth $3m or more that ensured that the proper product configurations were delivered to clients such as NTT America, Morgan Stanley and Deutsche Bank.● Mentored and trained new and current colleagues about company technologies and best practices. Show less

  • Service Delivery Manager

    Nov 2010 - May 2012

  • Sales Support Representative

    Jan 2007 - Nov 2010
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  NTT DATA, Inc.

  Oct 2012 - Apr 2021

  Coordinated the entire Americas Region in all aspects of the procurement and delivery cycle for the Google Video Conferencing project. • Collaborated with project managers, supply chain services and installation teams to coordinate procurement and shipping of gear based on installation timelines. • Assisted with rollout worth $22m or more to ensure proper product configurations are delivered on time with minimal risk.• Established collaborative and productive relationships and provide forecasts to manufactures and vendors to ensure availability of product. • Seen as a subject-matter expert and asked to advise process improvements on project-related best practices. Show less Served the entire Northeast Sales Region in all aspects of the sales and delivery cycle for multiple accounts which included AIG, Morgan Stanley, Goldman Sachs, and Oracle. Proactively worked with sales and clients to expand and close open opportunities. Promoted and utilized vendor programs that drive gross profit, ensured client satisfaction, while enhancing partner confidence and collaboration.● Managed a $13m portfolio consisting of AIG and Morgan Stanley’s accounts. Assisted the assigned client director and client manager’s on day-to-day operations.● Assisted project team on large project rollouts worth $5m or more to ensure proper product configurations were delivered internationally to clients such as AIG, Morgan Stanley, and Goldman Sachs.● Provided guidance related to product selection and deployment into the customer operational environment.● Seen as a subject-matter-expert and asked to train, coach and mentor new and current colleagues on company technologies and best practices. Show less

  • Global Inside Client Manager (Google GVC Project)

    Aug 2017 - Apr 2021

  • Global Inside Client Manager

    Oct 2012 - Aug 2017
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  World Wide Technology

  Aug 2022 - Jan 2023

  Senior Inside Sales Representative

  Supporting the commercial clients in the South-Central space in all aspects of sales support. Engaged with the account team to deliver on all requirements related to client needs globally.• Direct point of contact providing daily support for quoting and order management within assigned accounts.• Consistently update clients on order status to include regular calls to discuss any issues. • Build and maintain strong relationships with internal and external clients.

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  EOS IT Solutions

  Jan 2023 - May 2023

  Client Lead

  Supporting Account Executives to successfully deliver high-performance service in the commercial space in multiple aspects of sales operations.• Engaged with cross-functional teams to deliver on all requirements required by clients globally.• Worked with client forecasts in collaboration with OEMs to reduce delays impacted by supply chain.• Managed the purchase and supply of products along with resolving delivery issues with team members.

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  World Wide Technology

  Jun 2023 - now

  Senior Inside Sales Representative

  Supporting the commercial client in the South-Central space in all aspects of sales support. Engaged with the account team to deliver on all requirements related to client needs globally.• Direct point of contact providing daily support of quoting and order management for energy company with $12m annual sales.• Consistently update clients on order status to include regular calls to discuss any issues. • Build and maintain strong relationships with internal and external clients.• Excel in a team environment mentoring, training, and providing additional support as needed. Show less